4 Collection/Relationship Officers

2025-08-06T07:56:23+00:00

FULL_TIME

Financial Services

Admin & Office

2025-08-11T17:00:00+00:00

 

Uganda

8

At Uwezo, 90% of our work is in the field, our model is simple: walk to the client and serve them at their best. After all, the customer is the boss.

Key Responsibilities

For Collection/Relationship Officers:

• Ensure timely, secure, and accurate loan repayment collections and banking.
• Build strong client relationships to foster trust and encourage on-time repayment.
• Educate clients on loan terms, schedules, and financial discipline.
• Identify early signs of repayment challenges and take corrective action.
• Submit daily, accurate collection reports.

For Credit Officers – Salary Loan:

• Appraise, assess, and recommend unsecured salary loan applications in line with credit policy.
• Guide clients through the loan application process and terms.
• Monitor active loans for performance and ensure timely collections.
• Conduct field visits to verify applicant information and creditworthiness.
• Grow and manage a healthy salary loan portfolio through referrals and retention strategies.

Minimum Requirements (All Positions)

Education:

• Diploma or Degree in Business Administration, Finance, Accounting, Microfinance, or related field Experience:
• Collection/Relationship Officers: At least 1-2 years (Field sales, customer service, or loan collections (advantage).
• Credit Officers: At least 1-2 years in salary loan processing, disbursement, and recovery.

• Language: Fluency in both Luganda and English is mandatory.
• Skills: Strong interpersonal, negotiation, and customer service skills.
• Integrity: Ability to handle cash and client data with the highest level of trust and responsibility.
• Age: 20-35 years.
• Gender: Females are strongly encouraged to apply.

Remuneration & Benefits

Collection/Relationship Officer:

• Starting Net Salary: UGX 400,000
• Commission + Performance Bonus
• Daily Benefits: Breakfast, Lunch & Airtime
• Medical Insurance: After 1 Year Promotion Opportunities

Credit Officer – Salary Loan:

• Starting Net Salary: UGX 600,000
• Performance-Based Incentives
•  Daily Benefits: Breakfast, Lunch & Airtime
• Medical Insurance: After 1 Year Promotion Opportunities

For Collection/Relationship Officers: Ensure timely, secure, and accurate loan repayment collections and banking. Build strong client relationships to foster trust and encourage on-time repayment. Educate clients on loan terms, schedules, and financial discipline. Identify early signs of repayment challenges and take corrective action. Submit daily, accurate collection reports. For Credit Officers – Salary Loan: Appraise, assess, and recommend unsecured salary loan applications in line with credit policy. Guide clients through the loan application process and terms. Monitor active loans for performance and ensure timely collections. Conduct field visits to verify applicant information and creditworthiness. Grow and manage a healthy salary loan portfolio through referrals and retention strategies.

 

Diploma or Degree in Business Administration, Finance, Accounting, Microfinance, or related field Experience: Collection/Relationship Officers: At least 1-2 years (Field sales, customer service, or loan collections (advantage). Credit Officers: At least 1-2 years in salary loan processing, disbursement, and recovery. Language: Fluency in both Luganda and English is mandatory. Skills: Strong interpersonal, negotiation, and customer service skills. Integrity: Ability to handle cash and client data with the highest level of trust and responsibility. Age: 20-35 years. Gender: Females are strongly encouraged to apply.

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