Overview

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an Administrative Coordinator, you will provide first-line administrative and service desk support, help organize operational data, and support employee engagement activities. You will work under guidance from senior colleagues while building your administrative and operational skills across a variety of tasks. This is a great entry point to grow your career within a mission-driven, fast-scaling organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 6 months.

Responsibilities:

Operations service desk support

• Provide first-line support and troubleshooting for Operations-related issues escalated through the ticketing system.
• Log and categorize incidents and service requests, resolving routine issues or escalating to the appropriate team.
• Contribute to the improvement of service desk processes and procedures.

Operations data support

• Collect and organize data related to Operations department metrics.
• Assist in analyzing operational data to identify trends and areas for improvement.

Employee engagement support

• Assist in implementing employee engagement programs and initiatives.
• Support the coordination of employee events and activities, providing administrative support for engagement efforts.
• Collaborate with cross-functional teams on engagement projects.

Requirements

Must-have skills (required)

• Customer service support: responds to common service requests, providing information to enable fulfillment and maintaining accurate records.
• Basic budgeting awareness: understands basic budgeting principles and can assist in budget preparation and monitoring expenses.
• Data management: manages data with guidance, following data management protocols to ensure accuracy.
• Communication skills: communicates effectively with colleagues and stakeholders, listens actively, and collaborates to achieve team goals.
• Planning and organization: plans own work within short time horizons, with a rational and organized approach to work.
• Decision-making: uses limited discretion in resolving issues, knowing when to seek guidance in unexpected situations.
• Basic knowledge management: able to maintain a knowledge management database and support capturing and classifying content.
• Proficient with G-Suite and standard office productivity tools.

Academic and professional requirements

• Diploma or Bachelor's degree in Business Administration or a related field, or equivalent practical experience.
• 1–2 years of experience in an administrative or office support role.

Nice-to-have skills (preferred)

• Exposure to employee engagement or events coordination.
• Familiarity with ticketing or service desk tools.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

• Provide first-line support and troubleshooting for Operations-related issues escalated through the ticketing system.
• Log and categorize incidents and service requests, resolving routine issues or escalating to the appropriate team.
• Contribute to the improvement of service desk processes and procedures.
• Collect and organize data related to Operations department metrics.
• Assist in analyzing operational data to identify trends and areas for improvement.
• Assist in implementing employee engagement programs and initiatives.
• Support the coordination of employee events and activities, providing administrative support for engagement efforts.
• Collaborate with cross-functional teams on engagement projects.

• Customer service support: responds to common service requests, providing information to enable fulfillment and maintaining accurate records.
• Basic budgeting awareness: understands basic budgeting principles and can assist in budget preparation and monitoring expenses.
• Data management: manages data with guidance, following data management protocols to ensure accuracy.
• Communication skills: communicates effectively with colleagues and stakeholders, listens actively, and collaborates to achieve team goals.
• Planning and organization: plans own work within short time horizons, with a rational and organized approach to work.
• Decision-making: uses limited discretion in resolving issues, knowing when to seek guidance in unexpected situations.
• Basic knowledge management: able to maintain a knowledge management database and support capturing and classifying content.
• Proficient with G-Suite and standard office productivity tools.
• Exposure to employee engagement or events coordination.
• Familiarity with ticketing or service desk tools.

• Diploma or Bachelor's degree in Business Administration or a related field, or equivalent practical experience.
• 1–2 years of experience in an administrative or office support role.