Reporting to the Branch Operations Manager/ Officer, the role is responsible for growing the dfcu agent Banking channel, monitor the agent network and enforce compliance with the Bank Of Uganda Agent Banking guidelines.

KEY ACCOUNTABILITIES:

• Drive business growth through agent and customer acquisition.
• Monitor and supervise agents to ensure compliance.
• Maintain an active agent network in order to meet the minimum agent utilization target.
• Act as first level of support to agents and customers in order to resolve agent and customer queries.
• Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
• Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
• Prepare reports on branch/regional Agent performance, and share with relevant business stakeholders in order to achieve an active agent network.
• Carryout competitor analysis to improve product/service features.
• Identify new market opportunities to support the channel’s expansion.
• Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
• Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
• Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:

• A Bachelor’s Degree.
• Minimum of one (1) year of professional work experience within the banking industry.
• Ability to ride a motorcycle, with the appropriate riding license where required.
• Strong reporting and analytical skills.
• Proficiency in Microsoft Office applications.
• Good negotiation, sales, and customer engagement skills.
• Excellent presentation and communication skills.
• Relationship Building.
• Customer Intimacy.
• Drive for Results.
• Continuous Learning.
• Accountability.

• Drive business growth through agent and customer acquisition.
• Monitor and supervise agents to ensure compliance.
• Maintain an active agent network in order to meet the minimum agent utilization target.
• Act as first level of support to agents and customers in order to resolve agent and customer queries.
• Coordinate the distribution of Agent branding collateral and ensure compliance to branding guidelines and bank set agent operating procedures.
• Coordinate the distribution of Agents business tools e.g. Point of Sale (POS) terminals, transaction books etc in order to maintain an active agent network.
• Prepare reports on branch/regional Agent performance, and share with relevant business stakeholders in order to achieve an active agent network.
• Carryout competitor analysis to improve product/service features.
• Identify new market opportunities to support the channel’s expansion.
• Monitor and enforce agents’ adherence to the Bank of Uganda prudential guidelines.
• Directly work with the different teams involved in agent banking network management (ANMs, Branch Staff) to maintain a productive and compliant Agent Channel.
• Undertake additional duties and/or transfer you to other duties compatible with your skills and experience within dfcu more generally as the Bank shall in its absolute discretion determine.

• Ability to ride a motorcycle, with the appropriate riding license where required.
• Strong reporting and analytical skills.
• Proficiency in Microsoft Office applications.
• Good negotiation, sales, and customer engagement skills.
• Excellent presentation and communication skills.
• Relationship Building.
• Customer Intimacy.
• Drive for Results.
• Continuous Learning.
• Accountability.

• A Bachelor’s Degree.
• Minimum of one (1) year of professional work experience within the banking industry.