Background information about the job or company (e.g., role context, company overview)

Bank of India (U) Ltd invites applications for employment from suitable qualified Indian Citizens willing to serve in the following position at Head Office.

Responsibilities or duties

The Banking Assistant -IT shall assist in installing software, assisting other staff members in resolving IT issues, preparing new reports for review and ensuring that the bank's computer systems and other technology are functioning correctly. To provide support to the Bank's core banking system and other software.

• Testing compatibility of new programs with existing programs.
• Provide support for end-user devices, operating systems, printers, scanners, and applications such as Microsoft Office.
• Assist users with password resets, account unlocks, access requests, and other application support.
• Support remote and on-site troubleshooting using approved tools and procedures.
• Monitor system alerts, outages, and performance issues; escalate critical incidents promptly.
• Assist in preparing MIS and data reports, service level compliance, and incident trends.
• Support IT asset management efforts by identifying recurring issues and contributing to root cause analysis.
• Participate in IT projects, system upgrades, and service improvement initiatives.
• Stay updated on new technologies and best practices relevant to end-user support.
• Implement security standards in the Bank.
• Ensuring compliance with IT policies, procedures and standards.
• Assisting in the implementation, configuration, and testing of new programs and comparing programs with established standards.
• Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.
• Places software into production by loading software and hardware into computer and entering necessary commands.
• Maintain client confidence and protect operations by keeping information confidential.
• Ensure compliance of regulatory and banking policies and guidelines in IT functions.
• Any other duties and responsibilities assigned as per the need of business.

Qualifications or requirements (e.g., education, skills)

Education

The ideal candidate must have the following:

• Must have a Bachelor's degree in Computer science or Information Technology or Business computing or any other technology related qualification.

SKILLS/ COMPETENCES.

• Up to date knowledge of technologies and trends in both business and IT and IT security.
• Suitable basic knowledge in IT information security is a must.

BEHAVIOURAL/ COMPETENCES

• Excellent communication ability to multitask with ease.
• Leadership skills, Integrity, Team player, Emotional intelligence skills.

PHYSICAL DEMAND OF THE JOB.

The candidate may require sitting for long hours of various system reviews.

Age.

Preferably below 40 years. However, Management reserves the right for determining the age criteria even below /above 40 years keeping in view the specialization/qualifications, etc.

Experience needed

Experience

• Two (2) years working experience in a Bank/Financial Institution is a MUST in IT.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Bank of India (Uganda) Limited is regulated by Bank of Uganda and deposits are insured by DPF. The Deposit Protection Fund covers deposits up to UGX 10,000,000= terms and conditions apply.

Cyber Security Awareness: Protecting your financial information is our top priority; be cautious of phishing scams; we create a safer banking environment, online and in person.

ESG Awareness: Bank of India (U) Ltd, We believe our role extends beyond banking. We are committed to sustainable development, upholding highest standards of transparency, accountability and ethical behavior.

• Testing compatibility of new programs with existing programs.
• Provide support for end-user devices, operating systems, printers, scanners, and applications such as Microsoft Office.
• Assist users with password resets, account unlocks, access requests, and other application support.
• Support remote and on-site troubleshooting using approved tools and procedures.
• Monitor system alerts, outages, and performance issues; escalate critical incidents promptly.
• Assist in preparing MIS and data reports, service level compliance, and incident trends.
• Support IT asset management efforts by identifying recurring issues and contributing to root cause analysis.
• Participate in IT projects, system upgrades, and service improvement initiatives.
• Stay updated on new technologies and best practices relevant to end-user support.
• Implement security standards in the Bank.
• Ensuring compliance with IT policies, procedures and standards.
• Assisting in the implementation, configuration, and testing of new programs and comparing programs with established standards.
• Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.
• Places software into production by loading software and hardware into computer and entering necessary commands.
• Maintain client confidence and protect operations by keeping information confidential.
• Ensure compliance of regulatory and banking policies and guidelines in IT functions.
• Any other duties and responsibilities assigned as per the need of business.

• Up to date knowledge of technologies and trends in both business and IT and IT security.
• Suitable basic knowledge in IT information security is a must.
• Excellent communication ability to multitask with ease.
• Leadership skills, Integrity, Team player, Emotional intelligence skills.

• Must have a Bachelor's degree in Computer science or Information Technology or Business computing or any other technology related qualification.