Description

The Simba Group, a partner of VAS Global Services, is seeking two Biometric Officers to support Visa Application Centre operations in uganda. The Biometric Officer is responsible for the accurate and compliant collection of biometric data from visa applicants, including fingerprints and photographs, in strict adherence to international security protocols.

Key Duties & Responsibilities

• Accurate Biometric Data Collection- Capture biometric data (fingerprints, photos, etc.) with zero errors to ensure compliance with security regulations
• Turnaround Time and Process Efficiency - Maintain an optimal turnaround time for biometric collection while upholding accuracy standards
• Customer Assistance and Compliance - Guide applicants through the biometric process while ensuring adherence to international security protocols
• Equipment Handling and Maintenance - Operate and maintain biometric equipment, ensuring functionality and accuracy at all times
• Data Security and Confidentiality - Safeguard sensitive personal data and adhere to strict security measures

Requirements

Education:

• Minimum: High School Diploma / Pursuing Graduation (Minimum 12 years of Formal Education)
• Additional: Graduate or global equivalent

Experience:

• Prior experience in handling biometric systems is preferred
• Strong focus on 100% accuracy in biometric data collection
• Ability to operate biometric equipment while assisting applicants efficiently
• Ability to work in a fast-paced environment while ensuring precision
• Ability to work in a fast-paced environment while ensuring precision

Behavioural Competencies:

• Entrepreneurship
• Quality & Service Orientation
• Teamwork & Collaboration
• Diversity Sensitivity
• Personal and Professional Development
• Delivering Results
• Communication
• Customer Service Orientation

Functional Competencies:

• Customer Service

Others/Extra Details

Additional Requirements:

• Ability to read, write and speak fluently in local language
• Ability to read, write and speak fluently in English
• Knowledge of an additional international language would be very helpful
• Experience of working in a culturally diverse environment
• Experience in Customer Service Operations

• Accurate Biometric Data Collection- Capture biometric data (fingerprints, photos, etc.) with zero errors to ensure compliance with security regulations
• Turnaround Time and Process Efficiency - Maintain an optimal turnaround time for biometric collection while upholding accuracy standards
• Customer Assistance and Compliance - Guide applicants through the biometric process while ensuring adherence to international security protocols
• Equipment Handling and Maintenance - Operate and maintain biometric equipment, ensuring functionality and accuracy at all times
• Data Security and Confidentiality - Safeguard sensitive personal data and adhere to strict security measures

• Customer Service
• Ability to read, write and speak fluently in local language
• Ability to read, write and speak fluently in English
• Knowledge of an additional international language would be very helpful
• Experience of working in a culturally diverse environment
• Experience in Customer Service Operations

• Minimum: High School Diploma / Pursuing Graduation (Minimum 12 years of Formal Education)
• Additional: Graduate or global equivalent
• Prior experience in handling biometric systems is preferred
• Strong focus on 100% accuracy in biometric data collection
• Ability to operate biometric equipment while assisting applicants efficiently
• Ability to work in a fast-paced environment while ensuring precision