Profile

Operations - Operations - Director / Head of Department / Activity

Position title

Body & Paint Manager

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

To ensure effective and efficient management of the Body & Paint Workshop in line with Company guidelines

Profile

Key Responsibilities:

• Monitor and schedule work to ensure efficient utilization of B & P technicians' times.
• Ensure achievement of total BP turnover against planned budgets.
• Monitor trade debtor over due or cash outstanding for the BP department
• Monitor department expenses to ensure that they are within budget
• Coordinate the relationship with insurance & insurance brokers for improved Thru'put
• Monitor job quality through quality control inspections to minimize repeat repairs and complaints.
• Monitor customer satisfaction and complaints for increased retention & satisfaction rate.
• Liaise with the Training Manager to support training and development of BP Personnel
• Monitor workshop environmental and safety issues; eliminate accidents within the workshop
• Ensure customer confidence through clean and orderly BP operation and ensure CFAO facility standards are maintained.

Minimum Qualification

• Professional qualifications in automotive engineering (Degree in Automotive and/or Mechanical Engineering)
• Considerable knowledge and experience in service operations, with a bias in Body & paint operation
• General automotive business knowledge;
• 5 years' experience in mechanical engineering disciplines, with at least 3 years at a managerial level in the automotive industry

• Monitor and schedule work to ensure efficient utilization of B & P technicians' times.
• Ensure achievement of total BP turnover against planned budgets.
• Monitor trade debtor over due or cash outstanding for the BP department
• Monitor department expenses to ensure that they are within budget
• Coordinate the relationship with insurance & insurance brokers for improved Thru'put
• Monitor job quality through quality control inspections to minimize repeat repairs and complaints.
• Monitor customer satisfaction and complaints for increased retention & satisfaction rate.
• Liaise with the Training Manager to support training and development of BP Personnel
• Monitor workshop environmental and safety issues; eliminate accidents within the workshop
• Ensure customer confidence through clean and orderly BP operation and ensure CFAO facility standards are maintained.

• Professional qualifications in automotive engineering (Degree in Automotive and/or Mechanical Engineering)
• Considerable knowledge and experience in service operations, with a bias in Body & paint operation
• General automotive business knowledge;
• 5 years' experience in mechanical engineering disciplines, with at least 3 years at a managerial level in the automotive industry