KCB Bank

Information Technology Department,Uganda.

Job Description

KEY RESPONSIBILITIES:

• Performing Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
• Ensure uptime of Core Banking and web servers for availability 24 x 7 x 356 and timely resolution and documentation of faults in the Core Banking environment.
• Confirm and ensure completion of Extraction and distribution of POST COB reports into the designated system.
• Ensure smooth transmission of transaction files through file transfer tools to various destinations.
• Owning all core Banking calls assigned in the ITSM & ECRM system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
• Root Cause Analysis and resolution of Core Banking related issues which have been escalated from bank support team/ users during operations and maintain proper documentation/logs for resolution provided. Core Banking issue logging, documentation, and reporting. Document all Customization-Modifications done to the Core Banking system for continuity.
• Monitor the Core Banking (system performance on I/O waits, system and database locks, TOKEN (T24 user licenses) usage and system speeds.
• Support other teams like the Core Banking Development and Quality assurance teams on operational requests like running of batch jobs, data extraction, running of COB etc in a test environment.
• Troubleshoot, analyse code bugs and generate root cause analysis.
• Co-ordinate with support business teams and product vendor in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.

DAILY RESPONSIBILITIES:

• Performing Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports. Ensure completion of Extraction and distribution of POST COB reports into the designated system.
• Monitor the system performance on I/O waits, system and database locks, TOKEN (Core Banking user licenses) usage and system speeds. Ensure core Banking app and webserver monitoring and reporting.
• Attend to user reported standard Incidents, Requests and ad hoc enquiries.
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
• Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

CHALLENGES:

• a. Working late hours and holidays

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Particulars

Detail

Specific Field or Qualification

Need Type[1]

Education

Bachelor’s Degree

Bachelor of Science/Computer Science/Information Technology

RQ

Professional Qualifications

ITIL

AA

Professional Qualifications

Linux

AA

Professional Qualifications

T24 Coding and development

AA

Experience

Total Minimum No of Years’ Experience Required

2

Detail

Minimum No of Years

Need Type[1]

Core Banking Systems management especially T24.

2

ES

Linux system administration

2

ES

IT Service Management

1

ES

Knowledge of SQL and database management Systems is a must.

2

ES

Technical experience supporting Core banking system in medium to large organizations and advanced hands on Core Banking Systems skills.

Significant experience in supporting databases (preferably Oracle, postgresssql and/or Microsoft SQL).

2

ES

Application development skills.

2

ES

Knowledge of shell scripting and other scripting languages like Perl, Python, PHP etc.

2

ES

OCP, MCDBA, and Oracle PL/SQL and UNIX certification preferably HP-UX and LINUX will be desirable.

2

ES

• Performing Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports.
• Ensure uptime of Core Banking and web servers for availability 24 x 7 x 356 and timely resolution and documentation of faults in the Core Banking environment.
• Confirm and ensure completion of Extraction and distribution of POST COB reports into the designated system.
• Ensure smooth transmission of transaction files through file transfer tools to various destinations.
• Owning all core Banking calls assigned in the ITSM & ECRM system to carry out problem investigation and analysis, follow-up with the respective teams/users and update the status with issue resolution and follow-up for closure.
• Root Cause Analysis and resolution of Core Banking related issues which have been escalated from bank support team/ users during operations and maintain proper documentation/logs for resolution provided. Core Banking issue logging, documentation, and reporting. Document all Customization-Modifications done to the Core Banking system for continuity.
• Monitor the Core Banking (system performance on I/O waits, system and database locks, TOKEN (T24 user licenses) usage and system speeds.
• Support other teams like the Core Banking Development and Quality assurance teams on operational requests like running of batch jobs, data extraction, running of COB etc in a test environment.
• Troubleshoot, analyse code bugs and generate root cause analysis.
• Co-ordinate with support business teams and product vendor in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution.
• Performing Close of Business (COB) processes in a timely manner daily to guarantee integrity of the Business Reports. Ensure completion of Extraction and distribution of POST COB reports into the designated system.
• Monitor the system performance on I/O waits, system and database locks, TOKEN (Core Banking user licenses) usage and system speeds. Ensure core Banking app and webserver monitoring and reporting.
• Attend to user reported standard Incidents, Requests and ad hoc enquiries.
• Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting specifications.
• Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

• Core Banking Systems management
• T24
• Linux system administration
• IT Service Management
• SQL
• Database management Systems
• Oracle
• PostgreSQL
• Microsoft SQL
• Application development
• Shell scripting
• Perl
• Python
• PHP
• OCP
• MCDBA
• Oracle PL/SQL
• UNIX
• HP-UX
• LINUX

• Bachelor of Science/Computer Science/Information Technology
• ITIL
• Linux
• T24 Coding and development