Background

Palmpay is a Pan-African fintech company currently operating in Ghana, Nigeria,Tanzania and expanding to other markets in Uganda.We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking for a proactive and results-driven Collection Supervisor will be responsible for managing a team of collection agents and ensuring that the organization's collections efforts are properly conducted and that the expected results are achieved. This entails overseeing the day-to-day activities of the collections group, ensuring compliance with relevant laws and regulations, communicating with customers, and making process improvements to increase collections efficiency.

Key Responsibilities

• Supervise and manage the collections team to ensure compliance with company policies.
• Develop and implement collection strategies to achieve collection targets.
• Monitor team performance and productivity metrics regularly.
• Handle escalated collection issues and negotiations with clients.
• Train new team members on best practices and tools used in collections.
• Prepare reports on collection activities and results for senior management.
• Collaborate with other departments to resolve disputes related to accounts receivable.
• Establish and maintain relationships with customers to facilitate payment processes.
• Conduct regular meetings with the team to discuss challenges and successes.
• Analyze data to identify trends and opportunities for improvement in collection methods.

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• 3-5 years of experience in collections or accounts receivable preferably in fintech or banking industry.
• Proven leadership experience in managing a team.
• Familiarity with collections software and Microsoft Office Suite.
• Strong analytical skills and attention to detail.
• Excellent communication and negotiation skills.
• Knowledge of industry regulations governing collections.
• Experience in training and developing team members.
• Strong problem-solving skills and ability to work under pressure.
• Basic understanding of financial statements and credit reports.
• Must be a Ugandan citizen.

• Supervise and manage the collections team to ensure compliance with company policies.
• Develop and implement collection strategies to achieve collection targets.
• Monitor team performance and productivity metrics regularly.
• Handle escalated collection issues and negotiations with clients.
• Train new team members on best practices and tools used in collections.
• Prepare reports on collection activities and results for senior management.
• Collaborate with other departments to resolve disputes related to accounts receivable.
• Establish and maintain relationships with customers to facilitate payment processes.
• Conduct regular meetings with the team to discuss challenges and successes.
• Analyze data to identify trends and opportunities for improvement in collection methods.

• Strong analytical skills
• Attention to detail
• Excellent communication skills
• Negotiation skills
• Problem-solving skills
• Ability to work under pressure

• Bachelor's degree in Finance, Business Administration, or related field.
• 3-5 years of experience in collections or accounts receivable preferably in fintech or banking industry.
• Proven leadership experience in managing a team.
• Familiarity with collections software and Microsoft Office Suite.
• Knowledge of industry regulations governing collections.
• Experience in training and developing team members.
• Basic understanding of financial statements and credit reports.
• Must be a Ugandan citizen.