Donswift is seeking a Collections Officer to join their team. This is a full-time position within the financial services sector.

Key Responsibilities

Loan Recovery & Collections

• Follow up on overdue loan accounts via calls, texts, emails, and in-person visits.
• Negotiate repayment plans with delinquent clients in line with company policy.
• Ensure timely collection of arrears, penalties, and outstanding balances.
• Issue demand notices and reminders in line with company guidelines.

Field Follow-Ups & Client Engagement

• Conduct in-person visits to clients’ homes, workplaces, or business premises for follow-up and recovery.
• Verify continued possession, location, and condition of vehicles held as collateral.
• Maintain detailed field visit reports and records of client interactions.

Collateral Management & Repossession Support

• Identify high-risk accounts and recommend repossession when recovery efforts fail.
• Coordinate with approved repossession agents, bailiffs, auctioneers, or legal officers.
• Ensure repossession activities comply with Ugandan law and company procedures.
• Maintain accurate records of repossessed vehicles and their recovery status.

Account Monitoring & Reporting Maintenance

• Monitor the assigned loan portfolio and ageing reports daily.
• Prepare and submit daily, weekly, and monthly recovery performance reports.
• Promptly escalate problem accounts and fraud-related cases.

Compliance & Ethical Conduct

• Ensure all recovery actions comply with Ugandan law and company policies.
• Treat every client with dignity and professionalism.
• Avoid harassment, intimidation, and unlawful recovery practices.
• Protect client data and maintain confidentiality.

Collaboration & Internal Support

• Collaborate closely with Credit Officers, Operations, Legal, and Field Teams.
• Share feedback on loan quality and risk trends observed in the field.
• Help continuously improve recovery strategies and policies.

Education & Requirements

Education:

• Diploma or degree in Finance, Banking, Business Administration or a related field.

Additional Details

• At least 1 year of experience in collections, credit recovery or lending.
• Strong negotiation and communication skills, with a professional and ethical approach to client engagement, and willingness to travel frequently.

• Follow up on overdue loan accounts via calls, texts, emails, and in-person visits.
• Negotiate repayment plans with delinquent clients in line with company policy.
• Ensure timely collection of arrears, penalties, and outstanding balances.
• Issue demand notices and reminders in line with company guidelines.
• Conduct in-person visits to clients’ homes, workplaces, or business premises for follow-up and recovery.
• Verify continued possession, location, and condition of vehicles held as collateral.
• Maintain detailed field visit reports and records of client interactions.
• Identify high-risk accounts and recommend repossession when recovery efforts fail.
• Coordinate with approved repossession agents, bailiffs, auctioneers, or legal officers.
• Ensure repossession activities comply with Ugandan law and company procedures.
• Maintain accurate records of repossessed vehicles and their recovery status.
• Monitor the assigned loan portfolio and ageing reports daily.
• Prepare and submit daily, weekly, and monthly recovery performance reports.
• Promptly escalate problem accounts and fraud-related cases.
• Ensure all recovery actions comply with Ugandan law and company policies.
• Treat every client with dignity and professionalism.
• Avoid harassment, intimidation, and unlawful recovery practices.
• Protect client data and maintain confidentiality.
• Collaborate closely with Credit Officers, Operations, Legal, and Field Teams.
• Share feedback on loan quality and risk trends observed in the field.
• Help continuously improve recovery strategies and policies.

• Negotiation skills
• Communication skills
• Professional approach
• Ethical approach
• Willingness to travel frequently

• Diploma or degree in Finance, Banking, Business Administration or a related field.
• At least 1 year of experience in collections, credit recovery or lending.