About This Job

Q-Sourcing Servtec Group (QSSG) is a leading human capital management firm headquartered in Mauritius and operating across East Africa. Known for its innovative staffing solutions, HR management, training, and outsourcing services, QSSG is ISO 9001:2015 certified and serves Uganda, Kenya, Rwanda, Tanzania, and South Sudan.

With a strong commitment to growth, QSSG has a vision to expand its impact across the African continent, establishing itself as the partner of choice in human capital solutions. We are looking for a competent and innovative Compensation & Benefits / HR Operations Lead to join our team

Job Title: Compensation & Benefits / HR Operations Lead

Department: Human Resources

Reports To: Group Human Resources Business Partner

Location: East Africa where Q-Sourcing operates

Role Summary

The Compensation & Benefits / HR Operations Lead is responsible for strengthening reward and HR operational delivery through accurate employee data, dependable payroll coordination, workforce planning support, effective HR systems and decision-ready workforce reporting. This role enables HR Business Partners to manage employees and client-facing workforce requirements with reliable information, tools and operational support.

KEY RESPONSIBILITIES

Compensation & Benefits Management

• Develop, maintain and administer compensation structures, allowances and employee benefit programmes in line with approved policy and business requirements.
• Coordinate salary review and reward planning processes, including data preparation, validation, analysis and implementation support.
• Conduct or coordinate market benchmarking and provide evidence-based reward insights to support internal equity and external competitiveness.
• Maintain accurate reward data and documentation and ensure approved compensation changes are implemented correctly.

Payroll Governance & Employee Data Integrity

• Coordinate payroll inputs, validations, reconciliations and approvals to support accurate and timely payroll for employees, including staff deployed at client sites.
• Maintain strong controls over employee master data and payroll-impacting changes, with clear audit trails and appropriate approvals.
• Investigate payroll discrepancies and coordinate timely resolution with HR, Finance, operational teams and service providers.
• Prepare payroll and headcount reports for management and client-facing requirements.

HR Operations & Service Delivery

• Oversee consistent employee lifecycle administration, including onboarding, employee changes, transfers and exits.
• Establish service standards, process controls and operating procedures that improve accuracy, turnaround time and employee experience.
• Monitor HR operational queries and ensure timely resolution or escalation.
• Support compliance reviews and audits by maintaining complete, current and accessible HR records.

HR Systems, Reporting & Analytics

• Enable HR Business Partners with system tools and accurate employee information required for employee management.
• Maintain data quality standards across HR systems and coordinate periodic data checks and corrections.
• Develop recurring dashboards and reports covering headcount, payroll, billing inputs and workforce trends.
• Provide data insights that support workforce and client decision-making.

Workforce Planning, Budgeting & Client Support

• Support HR Business Partners in workforce planning and budgeting through accurate headcount, cost and employee data.
• Coordinate client reporting requirements relating to headcount, payroll and billing.
• Partner with HR Business Partners and operational teams to anticipate workforce changes and assess payroll and cost implications.
• Identify risks, variances and data gaps early and recommend corrective action.

Controls, Compliance & Continuous Improvement

• Ensure compensation, benefits, payroll and HR operations are delivered in accordance with approved policies, statutory requirements and internal controls.
• Document key processes, control points, approval of authorities and records-retention requirements.
• Use operational metrics and root-cause analysis to reduce errors, rework and processing delays.
• Lead improvement initiatives that standardize and simplify HR operations across the Group.

Stakeholder Partnership & Team Leadership

• Build effective working relationships with HR Business Partners, Finance, ICT, country teams, site operations and external service providers.
• Provide clear guidance on processes, timelines, data requirements and control expectations.
• Lead and develop the HR operations team through clear objectives, coaching and accountability.
• Communicate complex reward, payroll and workforce information clearly to decisionmakers.

Required Experience and Qualifications

Qualification:

• Bachelor’s degree in Human Resource Management or Business Administration or Finance or a related field.
• Professional HR, Reward, Payroll, Compensation & Benefits, or related certification is an added advantage.

Experience:

• At least 5 years’ experience in handling payrolls, compensation and benefits in a fast-paced environment
• Progressive experience in compensation and benefits, payroll, HR operations, HR systems or workforce analytics.
• Practical experience supporting payroll governance, employee data management and workforce reporting.
• Experience partnering with HR Business Partners and supporting multi-site or client-deployed workforces is preferred.
• Experience improving processes and controls in a complex or multi-entity organization is an advantage.

Skills & Competencies

• Strong analytical capability and advanced proficiency in Excel and HR information systems.
• High attention to detail, data integrity and confidentiality.
• Sound understanding of compensation, benefits, payroll controls and employee lifecycle processes.
• Ability to translate workforce data into concise, actionable insight.
• Strong planning, stakeholder engagement and communication skills.
• Process improvement mindset, personal accountability and the ability to manage competing priorities.
• Capability in leading teams to get business results.

• Develop, maintain and administer compensation structures, allowances and employee benefit programmes in line with approved policy and business requirements.
• Coordinate salary review and reward planning processes, including data preparation, validation, analysis and implementation support.
• Conduct or coordinate market benchmarking and provide evidence-based reward insights to support internal equity and external competitiveness.
• Maintain accurate reward data and documentation and ensure approved compensation changes are implemented correctly.
• Coordinate payroll inputs, validations, reconciliations and approvals to support accurate and timely payroll for employees, including staff deployed at client sites.
• Maintain strong controls over employee master data and payroll-impacting changes, with clear audit trails and appropriate approvals.
• Investigate payroll discrepancies and coordinate timely resolution with HR, Finance, operational teams and service providers.
• Prepare payroll and headcount reports for management and client-facing requirements.
• Oversee consistent employee lifecycle administration, including onboarding, employee changes, transfers and exits.
• Establish service standards, process controls and operating procedures that improve accuracy, turnaround time and employee experience.
• Monitor HR operational queries and ensure timely resolution or escalation.
• Support compliance reviews and audits by maintaining complete, current and accessible HR records.
• Enable HR Business Partners with system tools and accurate employee information required for employee management.
• Maintain data quality standards across HR systems and coordinate periodic data checks and corrections.
• Develop recurring dashboards and reports covering headcount, payroll, billing inputs and workforce trends.
• Provide data insights that support workforce and client decision-making.
• Support HR Business Partners in workforce planning and budgeting through accurate headcount, cost and employee data.
• Coordinate client reporting requirements relating to headcount, payroll and billing.
• Partner with HR Business Partners and operational teams to anticipate workforce changes and assess payroll and cost implications.
• Identify risks, variances and data gaps early and recommend corrective action.
• Ensure compensation, benefits, payroll and HR operations are delivered in accordance with approved policies, statutory requirements and internal controls.
• Document key processes, control points, approval of authorities and records-retention requirements.
• Use operational metrics and root-cause analysis to reduce errors, rework and processing delays.
• Lead improvement initiatives that standardize and simplify HR operations across the Group.
• Build effective working relationships with HR Business Partners, Finance, ICT, country teams, site operations and external service providers.
• Provide clear guidance on processes, timelines, data requirements and control expectations.
• Lead and develop the HR operations team through clear objectives, coaching and accountability.
• Communicate complex reward, payroll and workforce information clearly to decisionmakers.

• Strong analytical capability and advanced proficiency in Excel and HR information systems.
• High attention to detail, data integrity and confidentiality.
• Sound understanding of compensation, benefits, payroll controls and employee lifecycle processes.
• Ability to translate workforce data into concise, actionable insight.
• Strong planning, stakeholder engagement and communication skills.
• Process improvement mindset, personal accountability and the ability to manage competing priorities.
• Capability in leading teams to get business results.

• Bachelor’s degree in Human Resource Management or Business Administration or Finance or a related field.
• Professional HR, Reward, Payroll, Compensation & Benefits, or related certification is an added advantage.