Background information about the job or company (e.g., role context, company overview)

Pahappa Limited is looking for a results-driven Customer Acquisition Officer to join our dedicated Customer Acquisition Team.

The successful candidate will be responsible for generating new business, acquiring customers, developing customer acquisition opportunities and achieving assigned revenue and customer acquisition activity targets.

This is a performance-driven role. We are looking for someone who can demonstrate genuine customer acquisition ability, not simply experience.

Responsibilities or duties

• Achieve assigned customer acquisition revenue targets.
• Generate and qualify new business opportunities.
• Prospect for new customers through calls, email, networking, referrals and other approved channels.
• Conduct customer acquisition meetings and product demonstrations.
• Understand customer needs and recommend appropriate solutions.
• Prepare and follow up on proposals and quotations.
• Handle customer objections and negotiate effectively.
• Close new business.
• Maintain an active customer acquisition pipeline.
• Maintain accurate CRM and customer acquisition records.
• Prepare customer acquisition reports and forecasts.
• Develop and maintain strong customer relationships.
• Provide relevant market and competitor feedback.

Qualifications or requirements (e.g., education, skills)

• Diploma or Bachelor’s degree in Business, Marketing, Commerce, IT, Computer Science or a related field is desirable.
• At least two (2) years’ relevant sales, business development, customer care experience or any related field.
• Demonstrated experience working against targets.
• Strong communication and presentation skills.
• Strong prospecting, negotiation and closing skills.
• Ability to work independently and under pressure.
• Strong customer relationship management skills.

Experience needed

At least two (2) years’ relevant sales, business development, customer care experience or any related field.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Added Advantage: Experience in selling: Software as a Service SaaS; HR Technology; Fintech; Telecommunications; IT Solutions; or Other technology-based businesses.

We are particularly interested in candidates who can demonstrate: Target, Actual result, How they achieved it.

Pahappa Limited is committed to fair and merit-based recruitment.

At Pahappa, you will gain hands-on experience, mentorship, and an opportunity to work on impactful projects shaping Africa’s digital future.

• Achieve assigned customer acquisition revenue targets.
• Generate and qualify new business opportunities.
• Prospect for new customers through calls, email, networking, referrals and other approved channels.
• Conduct customer acquisition meetings and product demonstrations.
• Understand customer needs and recommend appropriate solutions.
• Prepare and follow up on proposals and quotations.
• Handle customer objections and negotiate effectively.
• Close new business.
• Maintain an active customer acquisition pipeline.
• Maintain accurate CRM and customer acquisition records.
• Prepare customer acquisition reports and forecasts.
• Develop and maintain strong customer relationships.
• Provide relevant market and competitor feedback.

• Strong communication and presentation skills.
• Strong prospecting, negotiation and closing skills.
• Ability to work independently and under pressure.
• Strong customer relationship management skills.

• Diploma or Bachelor’s degree in Business, Marketing, Commerce, IT, Computer Science or a related field is desirable.
• At least two (2) years’ relevant sales, business development, customer care experience or any related field.
• Demonstrated experience working against targets.