Reporting Customer Care Manager

Duties & Responsibilities

• Manage and oversee interactions with walk-in, corporate, and key customers to ensure high service standards.
• Lead and coordinate customer service activities in support of corporate and field sales teams.
• Prepare and follow up on customer quotations, enquiries, and sales orders.
• Assess and advise customers on roofing material requirements, including product types, quantities, and specifications based on project needs.
• Communicate price changes, promotions, and special offers accurately and in a timely manner.
• Monitor competitor pricing and market trends; prepare and submit comparative market intelligence reports.
• Maintain strong relationships with customers to understand their needs and provide appropriate solutions.
• Track fast-moving items, monitor stock levels, and escalate potential shortages proactively.
• Coordinate with production teams to confirm product availability and manage custom or special orders.
• Ensure timely authorization, invoicing, and delivery of both standard and customized sales orders.
• Support credit control by following up on payments and coordinating with finance for collections and confirmations.
• Resolve escalated customer service or delivery issues promptly and effectively.
• Prepare and submit regular reports on customer service performance, estimations, and operational activities.
• Drive achievement of assigned customer service and sales support targets.
• Ensure compliance with company policies, procedures, and ethical standards.
• Perform any other duties as assigned by management.

Academic Qualification, Skills & Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Ability to multitask and work under pressure.
• Strong attention to detail and organizational skills.

Note: Mark the position you are applying for in the email subject line and application will be reviewed on a rolling basis and therefore this position can be closed before the deadline.

DISCLAIMER: Roofings Ltd is an equal opportunity employer. we encourage applications from candidates of all backgrounds and experiences, and we do not charge a fee at any stage of the recruitment process.

• Manage and oversee interactions with walk-in, corporate, and key customers to ensure high service standards.
• Lead and coordinate customer service activities in support of corporate and field sales teams.
• Prepare and follow up on customer quotations, enquiries, and sales orders.
• Assess and advise customers on roofing material requirements, including product types, quantities, and specifications based on project needs.
• Communicate price changes, promotions, and special offers accurately and in a timely manner.
• Monitor competitor pricing and market trends; prepare and submit comparative market intelligence reports.
• Maintain strong relationships with customers to understand their needs and provide appropriate solutions.
• Track fast-moving items, monitor stock levels, and escalate potential shortages proactively.
• Coordinate with production teams to confirm product availability and manage custom or special orders.
• Ensure timely authorization, invoicing, and delivery of both standard and customized sales orders.
• Support credit control by following up on payments and coordinating with finance for collections and confirmations.
• Resolve escalated customer service or delivery issues promptly and effectively.
• Prepare and submit regular reports on customer service performance, estimations, and operational activities.
• Drive achievement of assigned customer service and sales support targets.
• Ensure compliance with company policies, procedures, and ethical standards.
• Perform any other duties as assigned by management.

• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Ability to multitask and work under pressure.
• Strong attention to detail and organizational skills.

• Bachelor’s degree in Business Administration, Marketing, or a related field.