Description

KCB Bank Uganda is hiring a Digital Channels Administrator with the following duties and responsibilities;

Key Responsibilities:

• Complete all business service requests within SLA timelines.
• Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
• Support successful channels application deployments or enhancements per month without SLA breaches.
• Resolve high-priority incidents within SLA.
• Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
• Implement process improvements or automation initiatives per quarter to enhance service delivery.
• Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
• Fast request fulfillment of business service requests, improving operational turnaround and productivity.
• Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.
• Support deployment of new digital channels and patches in line with approved change management processes.
• Data-driven decision-making: Produce key reports per month, ensuring timely and accurate management information for operational planning.
• SLA monitoring and reporting; enabling proactive identification and prevention of service delays.
• Documentation and compliance: Ensure full compliance of application SOPs, runbooks, and compliance checklists are up-to-date, reducing operational errors and audit findings.
• Process improvements: Implement efficiency improvements per quarter, such as automation or optimized workflows, lowering manual effort and improving service delivery speed.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Particulars

• Detail: Bachelor’s degree
• Specific Field or Qualification: Software Engineering, Computer Science, Information Technology
• Need Type: Required

Professional Qualifications

• ITILv3 or v4, Database Administration (OCA, MSSQL), MCSA, MCSE, Software Engineering, Linux
• Added Advantage

Skills and Experience

• Working knowledge of Digital channels i.e., ATM, internet banking, mobile banking.
• Windows, UNIX and Linux operating systems, Shell Scripting, PHP, and Java Scripting knowledge.
• Knowledge of relational databases i.e., Oracle, MSSQL
• Programming skills
• 2 Years Experience
• Required

Business Behaviours:

• Excellent communications and engagement skills
• Strong attention to detail and personal effectiveness
• High-level of integrity
• Strong skills at relationship building
• Required

• Complete all business service requests within SLA timelines.
• Deliver all key management or operational reports per month, ensuring accuracy and timeliness.
• Support successful channels application deployments or enhancements per month without SLA breaches.
• Resolve high-priority incidents within SLA.
• Ensure full application documentation and compliance checklists are updated and reviewed as scheduled.
• Implement process improvements or automation initiatives per quarter to enhance service delivery.
• Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption.
• Fast request fulfillment of business service requests, improving operational turnaround and productivity.
• Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.
• Support deployment of new digital channels and patches in line with approved change management processes.
• Data-driven decision-making: Produce key reports per month, ensuring timely and accurate management information for operational planning.
• SLA monitoring and reporting; enabling proactive identification and prevention of service delays.
• Documentation and compliance: Ensure full compliance of application SOPs, runbooks, and compliance checklists are up-to-date, reducing operational errors and audit findings.
• Process improvements: Implement efficiency improvements per quarter, such as automation or optimized workflows, lowering manual effort and improving service delivery speed.

• Working knowledge of Digital channels i.e., ATM, internet banking, mobile banking.
• Windows, UNIX and Linux operating systems, Shell Scripting, PHP, and Java Scripting knowledge.
• Knowledge of relational databases i.e., Oracle, MSSQL
• Programming skills
• Excellent communications and engagement skills
• Strong attention to detail and personal effectiveness
• High-level of integrity
• Strong skills at relationship building

• Bachelor’s degree in Software Engineering, Computer Science, Information Technology
• ITILv3 or v4, Database Administration (OCA, MSSQL), MCSA, MCSE, Software Engineering, Linux