Floor Manager
2026-06-09T09:40:59+00:00
Kai Bar and Restaurant
https://cdn.greatugandajobs.com/jsjobsdata/data/default_logo_company/defaultlogo.png
https://www.greatugandajobs.com/jobs/
FULL_TIME
Bugolobi
Kampala
00256
Uganda
Hospitality, and Tourism
Management,Restaurant & Hospitality,Business Operations,Customer Service
2026-06-21T17:00:00+00:00
8
Background
we are seeking an experienced, dynamic, and results-driven Floor Manager to lead daily operations and deliver exceptional guest experiences. This role is responsible for overseeing front-of-house operations, managing staff performance, ensuring operational excellence, and maintaining the highest standards of service, compliance, and profitability.
The ideal candidate will be a strong leader with a hands-on management style, excellent problem-solving skills, and a proven ability to drive team performance in a fast-paced hospitality environment.
Key Responsibilities
- Oversee daily floor operations to ensure seamless service delivery and exceptional guest experiences.
- Lead, supervise, and motivate front-of-house staff, ensuring high standards of performance, professionalism, and accountability.
- Monitor staff attendance, grooming, punctuality, productivity, and adherence to company policies.
- Handle escalated guest concerns and complaints professionally, ensuring timely and satisfactory resolution.
- Coordinate activities between service, bar, kitchen, and support teams to maintain operational efficiency.
- Conduct routine floor inspections to ensure cleanliness, ambiance, hygiene, safety, and service standards are consistently maintained.
- Manage shift planning, staff scheduling, and workforce deployment to meet operational demands.
- Monitor stock levels and coordinate with relevant teams to ensure adequate supplies and uninterrupted service.
- Oversee cash handling, billing accuracy, and compliance with financial control procedures.
- Coach, mentor, and support team members through ongoing performance management and development.
- Prepare operational reports, document incidents, and provide regular updates and recommendations to management.
- Drive initiatives that improve customer satisfaction, operational efficiency, and revenue performance.
- Ensure compliance with health and safety regulations, food hygiene standards, liquor licensing requirements, and company policies.
- Support the successful execution of events, promotions, and special functions hosted by the venue.
Requirements
- Diploma or Degree in Hospitality Management, Business Administration, or a related field.
- Minimum of five (5) years' experience in hospitality operations, preferably within bars, restaurants, lounges, or other high-volume service environments.
- Proven experience in a supervisory or management role within the hospitality industry.
- Strong leadership, team management, and staff development capabilities.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to work effectively under pressure and make sound operational decisions.
- Strong organisational, problem-solving, and multitasking abilities.
- Good understanding of customer service excellence, hospitality operations, stock control, and financial accountability.
- Knowledge of health and safety regulations, food hygiene requirements, and liquor licensing standards.
- Professional, proactive, and solutions-oriented approach to management.
- Ability to work flexible schedules, including evenings, weekends, and public holidays.
* Oversee daily floor operations to ensure seamless service delivery and exceptional guest experiences. * Lead, supervise, and motivate front-of-house staff, ensuring high standards of performance, professionalism, and accountability. * Monitor staff attendance, grooming, punctuality, productivity, and adherence to company policies. * Handle escalated guest concerns and complaints professionally, ensuring timely and satisfactory resolution. * Coordinate activities between service, bar, kitchen, and support teams to maintain operational efficiency. * Conduct routine floor inspections to ensure cleanliness, ambiance, hygiene, safety, and service standards are consistently maintained. * Manage shift planning, staff scheduling, and workforce deployment to meet operational demands. * Monitor stock levels and coordinate with relevant teams to ensure adequate supplies and uninterrupted service. * Oversee cash handling, billing accuracy, and compliance with financial control procedures. * Coach, mentor, and support team members through ongoing performance management and development. * Prepare operational reports, document incidents, and provide regular updates and recommendations to management. * Drive initiatives that improve customer satisfaction, operational efficiency, and revenue performance. * Ensure compliance with health and safety regulations, food hygiene standards, liquor licensing requirements, and company policies. * Support the successful execution of events, promotions, and special functions hosted by the venue.
* Strong leadership * Team management * Staff development capabilities * Excellent communication * Interpersonal skills * Conflict-resolution skills * Ability to work effectively under pressure * Make sound operational decisions * Strong organisational abilities * Problem-solving abilities * Multitasking abilities * Good understanding of customer service excellence * Hospitality operations * Stock control * Financial accountability * Knowledge of health and safety regulations * Food hygiene requirements * Liquor licensing standards * Professional approach * Proactive approach * Solutions-oriented approach
* Diploma or Degree in Hospitality Management, Business Administration, or a related field. * Minimum of five (5) years' experience in hospitality operations, preferably within bars, restaurants, lounges, or other high-volume service environments. * Proven experience in a supervisory or management role within the hospitality industry. * Ability to work flexible schedules, including evenings, weekends, and public holidays.
JOB-6a27dfab552b4
Vacancy title:
Floor Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management,Restaurant & Hospitality,Business Operations,Customer Service]
Jobs at:
Kai Bar and Restaurant
Deadline of this Job:
Sunday, June 21 2026
Duty Station:
Bugolobi | Kampala
Summary
Date Posted: Tuesday, June 9 2026, Base Salary: Not Disclosed
Similar Jobs in Uganda
Learn more about Kai Bar and Restaurant
Kai Bar and Restaurant jobs in Uganda
JOB DETAILS:
Background
we are seeking an experienced, dynamic, and results-driven Floor Manager to lead daily operations and deliver exceptional guest experiences. This role is responsible for overseeing front-of-house operations, managing staff performance, ensuring operational excellence, and maintaining the highest standards of service, compliance, and profitability.
The ideal candidate will be a strong leader with a hands-on management style, excellent problem-solving skills, and a proven ability to drive team performance in a fast-paced hospitality environment.
Key Responsibilities
- Oversee daily floor operations to ensure seamless service delivery and exceptional guest experiences.
- Lead, supervise, and motivate front-of-house staff, ensuring high standards of performance, professionalism, and accountability.
- Monitor staff attendance, grooming, punctuality, productivity, and adherence to company policies.
- Handle escalated guest concerns and complaints professionally, ensuring timely and satisfactory resolution.
- Coordinate activities between service, bar, kitchen, and support teams to maintain operational efficiency.
- Conduct routine floor inspections to ensure cleanliness, ambiance, hygiene, safety, and service standards are consistently maintained.
- Manage shift planning, staff scheduling, and workforce deployment to meet operational demands.
- Monitor stock levels and coordinate with relevant teams to ensure adequate supplies and uninterrupted service.
- Oversee cash handling, billing accuracy, and compliance with financial control procedures.
- Coach, mentor, and support team members through ongoing performance management and development.
- Prepare operational reports, document incidents, and provide regular updates and recommendations to management.
- Drive initiatives that improve customer satisfaction, operational efficiency, and revenue performance.
- Ensure compliance with health and safety regulations, food hygiene standards, liquor licensing requirements, and company policies.
- Support the successful execution of events, promotions, and special functions hosted by the venue.
Requirements
- Diploma or Degree in Hospitality Management, Business Administration, or a related field.
- Minimum of five (5) years' experience in hospitality operations, preferably within bars, restaurants, lounges, or other high-volume service environments.
- Proven experience in a supervisory or management role within the hospitality industry.
- Strong leadership, team management, and staff development capabilities.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Ability to work effectively under pressure and make sound operational decisions.
- Strong organisational, problem-solving, and multitasking abilities.
- Good understanding of customer service excellence, hospitality operations, stock control, and financial accountability.
- Knowledge of health and safety regulations, food hygiene requirements, and liquor licensing standards.
- Professional, proactive, and solutions-oriented approach to management.
- Ability to work flexible schedules, including evenings, weekends, and public holidays.
Work Hours: 8
Experience in Months: 60
Level of Education: associate degree
Job application procedure
Interested and qualified? Click here to apply
All Jobs | QUICK ALERT SUBSCRIPTION
