Position Description

Job Title: Front Desk Officer (2)

Reports To: People & Culture Coordinator

Supervises: Direct : Driver Indirect:

Interacts/Interfaces with: Internal: External: All staff Visitors

Job Purpose Reach a Hand Uganda is hiring a Front Desk Officer (2) is responsible for providing efficient customer service to RAHU visitors, clients, partners and staff and visitors at RAHU. The role is also responsible for maintenance of a clean and hygienic environment.

Responsibilities

• Provide answers to visitors’ inquiries about the organization and its services.
• Coordinate activities around the front desk/reception premise.
• Direct visitors and clients/customers to their desired destinations in the office.
• Sort and handle mail messages whether incoming or outgoing.
• Answer incoming calls on multi-line telephones.
• File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel.
• Schedule and confirm appointments.
• Maintain company’s event calendars. He or she keeps in records all events to hold in the organization and notifies respective departments when due.
• Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
• Responsible for maintaining a clean and safe reception area; keep it tidy at all times.

Person Specification

Education, Training, Skills & Experience

Qualifications

• Must be a peer educator

Competency

• Excellent verbal and written communication skills
• Good customer service
• Team player
• Good time keeper

• Provide answers to visitors’ inquiries about the organization and its services.
• Coordinate activities around the front desk/reception premise.
• Direct visitors and clients/customers to their desired destinations in the office.
• Sort and handle mail messages whether incoming or outgoing.
• Answer incoming calls on multi-line telephones.
• File and keep record of activities in the office for easy retrieval and review when due, and sending to the relevant department personnel.
• Schedule and confirm appointments.
• Maintain company’s event calendars. He or she keeps in records all events to hold in the organization and notifies respective departments when due.
• Where necessary, inform relevant staff of visitors’ arrivals and/or cancellations of appointments
• Responsible for maintaining a clean and safe reception area; keep it tidy at all times.

• Excellent verbal and written communication skills
• Good customer service
• Team player
• Good time keeper

• Must be a peer educator