Summary
Date Posted: Monday, October 23 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Advertisement: Front Office Manager
Reporting to: General Manager
Responsible for: Front Office Staff

Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? Are you a dynamic and dedicated leader with a proven track record in hotel management? If so, we invite you to join our prestigious team at Lake Victoria Serena Golf Resort & Spa as our Front Office Manager.

About Us
Serena Hotels is a collection of fine luxury hotels and lodges in East Africa. We are renowned for our presence in magical locations and have the highest reputation for standards and service. We at Serena recognize that human resources are our most important asset, and significant resources are allocated annually towards staff development.

Position Overview:
As the Front Office Manager, you will play a pivotal role in ensuring our guests' satisfaction from the moment they step through our doors. You will be responsible for managing and overseeing all front office operations, including the front desk, concierge services, and guest relations. Your leadership will set the tone for the guest experience, making every stay at our hotel memorable and seamless.

Key Responsibilities:
· Supervise and lead a team of front office staff, ensuring high standards of customer service.
· Oversee daily front desk operations, including check-in, check-out, reservations, and room assignments.
· Manage guest relations and ensure guest requests and concerns are addressed promptly and professionally.
· Coordinate with other hotel departments to ensure a seamless guest experience, including housekeeping, maintenance, and F&B.
· Develop and maintain operational procedures and policies to enhance efficiency.
· Train and mentor front office staff, promoting a culture of excellence and continuous improvement.
· Monitor and maintain front office inventory, including room availability and rate management.
· Resolve guest issues and provide solutions to ensure a positive guest experience.
· Stay updated on industry trends and best practices in front office management.

Qualifications:
· Proven experience as a Front Office Manager or in a similar role in a luxury hotel setting.
· Strong leadership, communication, and interpersonal skills.
· Exceptional problem-solving abilities and a commitment to guest satisfaction.
· Proficiency in hotel management software and reservation systems.
· Bachelor's degree in Hospitality Management or related field preferred.
· Strong organizational and multitasking skills.
· Impeccable grooming and professional appearance.


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
If you are a passionate, guest-focused professional with the leadership skills to drive the front office operations of a luxury hotel, we want to hear from you. Please submit your resume and cover letter to angella.namuddu@serenahotels.com by 27th October 2023.

Join us in creating unforgettable guest experiences and be a part of our commitment to luxury and excellence.




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