DUTIES AND RESPONSIBILITIES

Ensuring that team leaders meet their monthly targets

Ensuring that there is equity when sharing cases with team leaders

Ensuring that the country- wide offline process flow of cases/work is maintained

Monitoring portfolio performance

Coming up with strategies on how to improve performance

Coaching and training existing team leaders as well as field staff

Making various approvals

Link between the team leaders and hard collections manager

Monitoring agents performance

Overall expense reduction strategies

QUALIFICATION AND SKILLS COMPETENCIES

Degree/diploma in Business administration or related field

Excellent communication and interpersonal skills

Strong analytical and problem solving skills

At least 3 years experience in relevant field

Ability to adapt quickly and work independently

Fluent English

Good leadership/performance management skills

Loyalty and integrity

• Ensuring that team leaders meet their monthly targets
• Ensuring that there is equity when sharing cases with team leaders
• Ensuring that the country- wide offline process flow of cases/work is maintained
• Monitoring portfolio performance
• Coming up with strategies on how to improve performance
• Coaching and training existing team leaders as well as field staff
• Making various approvals
• Link between the team leaders and hard collections manager
• Monitoring agents performance
• Overall expense reduction strategies

• Excellent communication and interpersonal skills
• Strong analytical and problem solving skills
• Ability to adapt quickly and work independently
• Fluent English
• Good leadership/performance management skills
• Loyalty and integrity

• Degree/diploma in Business administration or related field
• At least 3 years experience in relevant field