Job Overview

The Head Guide will provide strategic leadership in guiding services, ensuring exceptional guest experiences and safety. This role manages the guest journey from storytelling to team management while overseeing vehicle maintenance and park regulation compliance.

Core Competencies

• Expert Guiding & Narrative Storytelling
• Team Leadership, Mentoring & Assessments
• Safety Standards & Regulatory Compliance
• Operational Equipment & Fleet Management
• Guest Relations & High-End Service Delivery

Qualifications and Experience

• At least eight (8) years of relevant experience within the safari industry.
• Advanced USAGA certification and a valid driving license.
• Expertise in ornithology, ethology, photography, and walking safaris.
• Proven leadership ability to manage, train, and motivate a professional guiding team.
• Excellent communication skills and attention to detail, complemented by knowledge of the Kabale region and Rukiga setting as a key advantage in guest relations.

• Provide strategic leadership in guiding services, ensuring exceptional guest experiences and safety.
• Manage the guest journey from storytelling to team management.
• Oversee vehicle maintenance and park regulation compliance.
• Lead, mentor, and assess the guiding team.
• Ensure safety standards and regulatory compliance.
• Manage operational equipment and fleet.
• Handle guest relations and high-end service delivery.

• Expert Guiding & Narrative Storytelling
• Team Leadership
• Mentoring & Assessments
• Safety Standards & Regulatory Compliance
• Operational Equipment & Fleet Management
• Guest Relations & High-End Service Delivery
• Expertise in ornithology, ethology, photography, and walking safaris.
• Leadership ability to manage, train, and motivate a professional guiding team.
• Excellent communication skills
• Attention to detail
• Knowledge of the Kabale region and Rukiga setting

• At least eight (8) years of relevant experience within the safari industry.
• Advanced USAGA certification
• A valid driving license.