Summary
Date Posted: Monday, July 24 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
As the Head of Housekeeping at or prestigious hotel, you will be responsible for leading and managing the housekeeping team to ensure a clean, organized ad inviting environment for our guests. Your dedication to maintaining high standards of cleanliness, attention to detail, and commitment to exceptional guest service will play a vital role in enhancing the overall guest experience.

Key Roles And Responsibilities
Housekeeping Operations
• Oversee the daily operations of housekeeping department, including room cleaning, public area maintenance, and laundry services.
• Develop and implement standard operating procedures (SOPs) for efficient and effective housekeeping practices.
• Monitor and ensure adherence to the SOPs to maintain consistent service quality.
Staff Leadership and Training:
• Recruit, train, and supervise housekeeping staff, ensuring they are equipped with the necessary skills and knowledge to perform their duties effectively.
• Provide ongoing coaching and feedback to enhance team performance and encourage professional growth.
• Foster a positive work environment that promotes teamwork and employee morale.
Quality Assurance:
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to hotel standards.
• Implement corrective measures and additional training as needed to address any deficiencies.
Inventory and Supplies Management:
• Maintain an organized inventory of housekeeping supplies, linens, and amenities.
• Monitor stock levels and coordinate with procurement to ensure timely replacement of supplies.
Guest Relations:
• Respond promptly and professionally to guest inquiries, request, and complaints related to housekeeping services.
• Strive to exceed guest expectations by ensuring a comfortable and hygienic environment.
Budgeting and Cost Control:
• Assist in developing the housekeeping budget and manage the departmental expenses within the approved budgetary guidelines.
• Identify cost-savings opportunities without compromising service quality.
Health and Safety Compliance:
• Enforce and maintain strict adherence to health, safety and sanitation protocols.
• Ensure that all cleaning agents and equipment are used properly and safely.
Sustainability Initiatives:
• Implement eco-friendly practices and promote sustainability within the housekeeping department to reduce the hotel’s environmental impact.
Collaboration:
• Collaborate with other departments, such as Front Office and Engineering, to ensure seamless operations and resolve cross-functional issue.

Qualifications and Requirements required:
• High school diploma or equivalent; additional education or relevant certifications are advantageous.
• Proven experience in housekeeping management, preferably in a hotel or hospitality setting.
• Strong Leadership and communication skills to effectively manage a diverse team.
• Knowledge of housekeeping best practices, including cleaning techniques, laundry procedures and inventory management.
• Attention to detail and keen eye for cleanliness to maintain high standards.
• Customer-focused mindset with a dedication to providing exceptional guest service.
• Ability to work flexible hours, including weekends holidays, as needed.

As the Head of Housekeeping, you will play a vital role in ensuring that our guests experience a comfortable and pleasant stay. Your leadership and dedication to maintaining a pristine and welcoming environment will contribute significantly to the hotel’s reputation for excellence. If you meet the qualifications and share our commitment to exceptional hospitality, we invite you to apply for this rewarding position.

How to apply:
All candidates who meet the criteria outlined as above are encouraged to apply under the job vacancy “QSSU-ACA-HOK-Head of House Keeping (Hotel)
Follow the link below to apply;

Note:
Deadline for applications is not later than 05:00 pm, Monday, 31st July 2023.
Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.



Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
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