Summary
Date Posted: Saturday, February 10 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job brief
The Head of Quality and Patient Experience is a key leadership role responsible for designing, implementing, and overseeing the quality improvement and patient experience strategies within the hospital and clinic operations. The incumbent will ensure that patient care services are delivered in compliance with established standards and regulations, fostering a culture of excellence and continuous improvement. This individual will develop and maintain a patient-centric approach to care, ensuring that policies and practices lead to high satisfaction and positive clinical outcomes.

Key Duties and Responsibilities:
• Lead and manage the hospital and clinic quality improvement programs, aligning with the institution’s strategic objectives.
• Oversee the collection, analysis, and reporting of patient experience data to identify trends, areas of excellence, and opportunities for improvement.
• Develop and implement policies, procedures, and quality standards in collaboration with clinical staff, ensuring adherence to regulatory requirements and best practices.
• Initiate and sustain a culture that prioritizes high-quality care and exceptional patient experience through education, collaboration, and communication.
• Serve as a liaison between patients, families, medical staff, and administrative teams to resolve any concerns or complaints effectively.
• Coordinate patient experience initiatives, including but not limited to service excellence training, recognition programs, and improvement projects.
• Monitor compliance with accreditation bodies and other relevant regulatory agencies.
• Facilitate interdisciplinary teams to review processes, identify variances, and implement evidence-based practices that enhance patient outcomes.
• Prepare and manage budgets related to quality initiatives and patient experience activities.
• Engage staff through regular communication, feedback sessions, and team meetings to understand challenges and identify innovations that enhance patient care.
• Stay abreast of emerging trends in quality improvement and patient experience, integrating new methodologies and technologies where appropriate.
• Develop and maintain effective relationships with all levels of hospital and clinic staff, as well as with external stakeholders, to promote collaborative efforts in quality and patient experience endeavors.

Experience, Skills and Qualifications:
• Master’s degree in Healthcare Administration, Nursing, Public Health, or a closely related field, with a strong emphasis on health care quality and patient experience.
• Minimum of 7 years of progressive experience in quality improvement within a healthcare setting, with at least 3 years in a leadership role.
• Demonstrated understanding of healthcare regulations, accreditation standards, and patient safety requirements.
• Proven experience in leading multidisciplinary teams and facilitating organizational change.
• Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively at all levels of the organization.
• Strong data analysis and statistical skills, with expertise in performance improvement methodologies such as Lean or Six Sigma.
• Commitment to delivering compassionate, patient-centered care that drives satisfaction and positive clinical outcomes.

Work Hours: 8

Experience in Months: 84

Level of Education: Postgraduate Degree

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