About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the role

The Loan Consultant reports to the Branch Manager. You are the face of Unifi, the first person our clients meet and the reason they come back. This isn’t just about processing loans. It’s about making life easy, building trust, and treating every client with dignity from the moment they walk through our doors. You drive targets, and make every interaction a chance to win.

Responsibilities

• Welcome clients warmly and guide them confidently through the loan process in a way they can easily understand
• Explain products simply and clearly so clients understand what they are signing up for
• Capture client details accurately and make sure all documentation is in order
• Handle cash and client records responsibly and with integrity
• Drive branch performance by taking ownership of targets and bringing a “let’s get it done” energy to every day
• Support collections by following up with clients on outstanding accounts and helping find repayment solutions that work
• Work as one team to keep the branch clean, organised, and operating to the Unifi standard
• Contribute to a positive, and high-performing branch vibe
• Speak up when something is not working and share practical feedback to improve how we operate
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do

Requirements

• A certificate, diploma, or degree in Banking & Finance, Business Administration, Marketing, or a related commercial field is advantageous
• At least 1 year of experience in a customer-facing, sales or retail environment
• Comfortable with basic financial and credit concepts
• Strong written and spoken communication skills in English
• A client-first mindset. You help people with care, urgency, and dignity
• Calm, patient, and practical when things get busy with a "let's get it done" attitude
• Target-driven and hungry to grow. You hold yourself to a higher standard
• Self-organised, reliable, and able to manage your own workload
• Comfortable following set processes and systems accurately

Remuneration

Basic salary with great monthly performance incentives

• Welcome clients warmly and guide them confidently through the loan process in a way they can easily understand
• Explain products simply and clearly so clients understand what they are signing up for
• Capture client details accurately and make sure all documentation is in order
• Handle cash and client records responsibly and with integrity
• Drive branch performance by taking ownership of targets and bringing a “let’s get it done” energy to every day
• Support collections by following up with clients on outstanding accounts and helping find repayment solutions that work
• Work as one team to keep the branch clean, organised, and operating to the Unifi standard
• Contribute to a positive, and high-performing branch vibe
• Speak up when something is not working and share practical feedback to improve how we operate
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do

• Strong written and spoken communication skills in English
• A client-first mindset. You help people with care, urgency, and dignity
• Calm, patient, and practical when things get busy with a "let's get it done" attitude
• Target-driven and hungry to grow. You hold yourself to a higher standard
• Self-organised, reliable, and able to manage your own workload
• Comfortable following set processes and systems accurately

• A certificate, diploma, or degree in Banking & Finance, Business Administration, Marketing, or a related commercial field is advantageous
• At least 1 year of experience in a customer-facing, sales or retail environment
• Comfortable with basic financial and credit concepts