Background information about the job or company (e.g., role context, company overview)

Responsible for the assurance of proper functioning of the bank’s IT network and communication systems which supports the IT strategic objectives and day-to-day business requirements and management of the network and communication systems team.

Responsibilities or duties

Responsible for the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure

Key Accountabilities (Duties and Responsibilities):

Network Management.

Network Monitoring: Continuously monitor network performance and reliability, identifying and resolving issues promptly.

Configuration: Configure and maintain network devices, including routers, switches, and firewalls.

Security and Compliance

Security Implementation: Implement and enforce network security protocols and measures to protect data integrity.

Compliance Checks: Ensure network infrastructure complies with relevant regulations and standards.

Documentation

Maintain Documentation: Document network configurations, processes, and procedures for reference and compliance.

Update Knowledge Base: Contribute to internal knowledge bases with new findings and solutions.

Project Participation

Assist in Projects: Participate in network-related projects, such as upgrades, migrations, and new implementations.

Capacity Planning: Assist in planning network capacity and scalability to meet organizational growth.

Performance Reporting

Generate Reports: Create regular reports on network performance, usage statistics, and security incidents for management review.

Analyze Metrics: Review network metrics to identify trends and areas for improvement.

People

Collaboration

Cross-Functional Collaboration: Work with IT teams and departments to ensure seamless integration of network services.

Vendor Management: Collaborate with vendors for network equipment procurement and support.

Support and Troubleshooting

Technical Support: Provide technical support for network-related issues to internal users and teams.

Troubleshooting: Diagnose and resolve connectivity issues and network failures.

Key Performance Measures

System availability

Reduction in downtime

Internal communication/publications

Regular internal customer feedback

Liaison with vendors & business people

Liaison with software suppliers

Reporting Relationships: jobs that report to this position directly and indirectly

Direct Reports - N/A

Indirect Reports - Enterprise Applications Team, Business Applications Team, Digital Applications Team, Desktop Support Team

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

All IT Staff

All other Departments

Other bank staff (internal customers)

External

Vendors (External)

Qualifications or requirements (e.g., education, skills)

Ideal Job Specifications

Academic Qualifications: Bachelor's Degree in Computer Science/Information Technology

Be proactive and service/results oriented.

Leadership Skills

Good management, communication, and interpersonal skill.

Job Competencies

Technical Competencies

Knowledge of Banking and Business Operations: Well round knowledge of ALL the Bank's operations and processes and excellent knowledge of Bank policies and procedures.

Risk Management: Possess skills in identifying, assessing, and mitigating risks related to network security, compliance, and operational disruptions.

Compliance and Regulatory Framework: Knowledge of compliance standards such as GDPR, PCI-DSS, and NIST to ensure network security and regulatory adherence.

Conceptual and Analytical Skills: Possess strong analytical thinking, problem-solving abilities, network design understanding, and capacity planning skills.

Technology Skills: Expertise in network architecture, configuration of routers and switches, network security, troubleshooting tools, and performance monitoring.

Behavioural Competencies

Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.

Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity

Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices but always Win/Win.

Communication and Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams.

Experience needed

12 months

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Reports to: Head Enterprise Infrastructure

• Assurance of proper functioning of the bank’s IT network and communication systems
• Management of the network and communication systems team
• Support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software and communication infrastructure
• Continuously monitor network performance and reliability, identifying and resolving issues promptly
• Configure and maintain network devices, including routers, switches, and firewalls
• Implement and enforce network security protocols and measures to protect data integrity
• Ensure network infrastructure complies with relevant regulations and standards
• Document network configurations, processes, and procedures for reference and compliance
• Contribute to internal knowledge bases with new findings and solutions
• Participate in network-related projects, such as upgrades, migrations, and new implementations
• Assist in planning network capacity and scalability to meet organizational growth
• Create regular reports on network performance, usage statistics, and security incidents for management review
• Review network metrics to identify trends and areas for improvement
• Work with IT teams and departments to ensure seamless integration of network services
• Collaborate with vendors for network equipment procurement and support
• Provide technical support for network-related issues to internal users and teams
• Diagnose and resolve connectivity issues and network failures

• Network Management
• Network Monitoring
• Network Configuration
• Network Security Implementation
• Compliance Checks
• Documentation Maintenance
• Knowledge Base Updates
• Project Participation
• Capacity Planning
• Performance Reporting
• Metrics Analysis
• Cross-Functional Collaboration
• Vendor Management
• Technical Support
• Troubleshooting
• Leadership Skills
• Management Skills
• Communication Skills
• Interpersonal Skills
• Knowledge of Banking and Business Operations
• Risk Management
• Knowledge of Compliance and Regulatory Framework (GDPR, PCI-DSS, NIST)
• Conceptual and Analytical Skills
• Problem-solving abilities
• Network design understanding
• Capacity planning skills
• Expertise in network architecture
• Configuration of routers and switches
• Network security
• Troubleshooting tools
• Performance monitoring
• Results and Achievement Oriented
• Personal Ethics
• Negotiation Skills
• Oral and report-writing skills

• Bachelor's Degree in Computer Science/Information Technology
• Proactive and service/results oriented
• Good management, communication, and interpersonal skill
• Well round knowledge of ALL the Bank's operations and processes
• Excellent knowledge of Bank policies and procedures
• Skills in identifying, assessing, and mitigating risks related to network security, compliance, and operational disruptions
• Knowledge of compliance standards such as GDPR, PCI-DSS, and NIST
• Strong analytical thinking
• Problem-solving abilities
• Network design understanding
• Capacity planning skills
• Expertise in network architecture
• Configuration of routers and switches
• Network security
• Troubleshooting tools
• Performance monitoring
• Honest, fair, just but firm with self, and of high integrity
• Good negotiator
• Well-developed oral and report-writing skills
• Ability to work with, lead and build motivated teams