Background information about the job or company (e.g., role context, company overview)

We at Telecontact Portugal, Unipessoal Lda are committed to respecting your privacy and the protection of your personal data. TLScontact processes your personal data in compliance with the applicable legal requirements and in particular with the Regulation (EU) 2016/679 (“General Data Protection Regulation”). TLScontact needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how TLScontact processes your personal data and we regularly review it to ensure that it is up to date.

Responsibilities or duties

Main Missions

• Attending to clients at respective posting (i.e. pass back, biometrics etc)
• Querying and ensuring applicants provide all required documents as stipulated in the checklist
• Refer unresolved applicant grievances to the designated supervisor
• Confer with applicants (by telephone or fact to face) to provide information about VISA applications
• Addressing Grievance Problems and Resolve applicants servicing
• Report Preparation
• Obtain and examine all relevant information/documents presented by applicants
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Maintain a clean desk/workstation always
• Maintain floor order from applicants at all-time directing the to the respective station next
• Support the provision of healthy and safe working environment through good interpersonal and team practices
• Ensure that the entire visa application process is completed within the mandated Turn Around Time
• Carry out any duties assigned by your Line Manager

Qualifications or requirements (e.g., education, skills)

• BSc/BA/HND
• Excellent oral and written English communication skills as well as interpersonal skills; ability to work with staff at all levels
• Ability to work in a team and individually to achieve goals.
• Establish and foster positive working relationships

Experience needed

• 1 year experience in customer service

• Attending to clients at respective posting (i.e. pass back, biometrics etc)
• Querying and ensuring applicants provide all required documents as stipulated in the checklist
• Refer unresolved applicant grievances to the designated supervisor
• Confer with applicants (by telephone or fact to face) to provide information about VISA applications
• Addressing Grievance Problems and Resolve applicants servicing
• Report Preparation
• Obtain and examine all relevant information/documents presented by applicants
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Maintain a clean desk/workstation always
• Maintain floor order from applicants at all-time directing the to the respective station next
• Support the provision of healthy and safe working environment through good interpersonal and team practices
• Ensure that the entire visa application process is completed within the mandated Turn Around Time
• Carry out any duties assigned by your Line Manager

• Excellent oral and written English communication skills
• Interpersonal skills
• Ability to work with staff at all levels
• Ability to work in a team and individually to achieve goals
• Establish and foster positive working relationships

• BSc/BA/HND