Description

The Simba Group, a partner of VAS Global Services, is seeking a receptionist to support Visa Application Centre (VAC) operations. The Receptionist will serve as the first point of contact for applicants by managing front desk operations, guiding customers, and ensuring a smooth and professional customer experience.

Key Duties & Responsibilities

• Front Desk Operations – Welcome applicants, verify appointments, and manage queue tokens.
• Customer Support – Guide applicants on visa procedures and respond to basic inquiries professionally.
• Queue Management – Direct applicants to the correct counters and ensure smooth applicant flow.
• Compliance & Confidentiality – Maintain data confidentiality and follow SOPs and security guidelines.
• Administrative Support – Maintain daily logs, basic reports, and support operational activities.

Requirements

Education:

• Minimum: High School Diploma or Bachelor’s Degree preferred.

Experience:

• 1–2 years of customer service or front-office experience
• Experience in travel, visa, airport, or service-center environments preferred
• Basic Microsoft Office and system usage skills
• Good communication and customer handling skills

Behavioural Competencies:

• Quality & Service Orientation
• Teamwork & Collaboration
• Communication
• Attention to Detail

Functional Competencies:

• Customer Service
• Queue Management
• VAC Operations Support
• Compliance Awareness

Others/Extra Details

• Fluency in English and local language
• Ability to work in a fast-paced customer-facing environment
• Willingness to work shifts when required
• Additional international language is an added advantage

• Front Desk Operations – Welcome applicants, verify appointments, and manage queue tokens.
• Customer Support – Guide applicants on visa procedures and respond to basic inquiries professionally.
• Queue Management – Direct applicants to the correct counters and ensure smooth applicant flow.
• Compliance & Confidentiality – Maintain data confidentiality and follow SOPs and security guidelines.
• Administrative Support – Maintain daily logs, basic reports, and support operational activities.

• Basic Microsoft Office and system usage skills
• Good communication and customer handling skills
• Quality & Service Orientation
• Teamwork & Collaboration
• Communication
• Attention to Detail
• Customer Service
• Queue Management
• VAC Operations Support
• Compliance Awareness
• Fluency in English and local language

• Minimum: High School Diploma or Bachelor’s Degree preferred.
• 1–2 years of customer service or front-office experience
• Experience in travel, visa, airport, or service-center environments preferred