Overview

Application

We are looking for a Regional Retail Team Leader to provide strategic and operational leadership across all M-KOPA retail outlets within an assigned region, overseeing inventory management, shop operations, and team performance.

Job Purpose

This role offers the opportunity to lead retail operations across an entire region, building and developing a team of Stock Controllers while driving operational excellence at scale.

You'll oversee multiple M-KOPA retail outlets, implementing creative strategies to optimize stock levels, minimize losses, and ensure every shop meets brand standards.

You'll manage landlord relationships, coordinate with sales teams, and ensure your team has the tools and training to deliver exceptional service. Working with talented cross-functional teams across Warehouse, Sales, Audit, Quality, Customer Service, and Finance, you'll be the regional leader who ensures operational efficiency and service-level agreement (SLA) compliance across all touchpoints.

About Us

We foster a culture where operational leadership meets people development. Our team values strategic thinking, stock optimization, and leadership that motivates teams to excel. You'll be empowered to make regional decisions, implement improvement strategies, and build a high-performing team that directly contributes to M-KOPA's retail success. Your leadership ensures that outlets across your region operate efficiently, maintain brand standards, and support our mission of making life-enhancing products accessible to underbanked communities.

At M-KOPA, our Regional Retail Team Leaders aren't just supervisors—they're strategic operators who balance people management, inventory optimization, and cross-functional partnerships to ensure retail excellence across multiple locations.

• Provide strategic and operational leadership across all M-KOPA retail outlets within an assigned region.
• Oversee inventory management, shop operations, and team performance.
• Lead retail operations across an entire region.
• Build and develop a team of Stock Controllers.
• Drive operational excellence at scale.
• Oversee multiple M-KOPA retail outlets.
• Implement creative strategies to optimize stock levels and minimize losses.
• Ensure every shop meets brand standards.
• Manage landlord relationships.
• Coordinate with sales teams.
• Ensure your team has the tools and training to deliver exceptional service.
• Ensure operational efficiency and service-level agreement (SLA) compliance across all touchpoints.
• Make regional decisions.
• Implement improvement strategies.
• Build a high-performing team.

• Strategic thinking
• Stock optimization
• Leadership
• People management
• Inventory management
• Operational excellence
• Cross-functional collaboration

• Experience in operational leadership.
• Experience in people development.
• Experience in stock optimization.
• Experience in managing teams.
• Experience in retail operations.