Request For Proposal Submission Client Exit interview - Uganda tendering job at Triggerise
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Learn more about Triggerise
Background
Triggerise is an organization that uses its digital platform called Tiko to motivate young people to make positive choices. Triggerise’s adolescent programme in Uganda uses a digital platform, known as Tiko, to enable young people between the ages of 15 and 24 years to access sexual and reproductive health (SRH) services. The platform connects young people to service providers and uses a range of behavioral interventions to support and reinforce positive, healthcare-seeking behaviors. The programme aims to improve SRH trends while empowering young people to make decisions about their sexual health. Triggerise’s approach is to use the Tiko platform to support an ecosystem of different actors who act to inform, support, and encourage young people to take up SRH services. This ecosystem creates positive feedback loops where young people are able to access better information and, thus, make better decisions about their sexual and reproductive health. Triggerise has operations in Kenya, Uganda, Ethiopia, Burkina Faso and South Africa.
Scope of Work
Triggerise is looking to source a consultant to conduct client exit interviews at Tiko accredited public health facilities, private clinics and pharmacies in Uganda. These exercises shall assist Triggerise to monitor and evaluate the quality of services provided at the public health facilities, clinics and pharmacies. The exercise will also help to understand Tiko clients’ wellbeing using the multidimensional poverty index (MPI) approach. The area of operation is in Kampala Uganda.
The firm will offer routine Client Exit interviews (CEIs) for selected facilities on the platform as will be provided by Triggerise from time to time. The consultant will do data collection, analysis and reporting of the client exit interviews.
Objectives of the CEIs
There are two main objectives of the client exit interviews (CEIs):
To understand Tiko users. This will be done by assessing their wellbeing using the multidimensional poverty index approach.
To assess Tiko users’ experiences with services and quality of counseling received at Tiko facilities. Users' perception of the provider/facility friendliness will also be assessed.
Research Questions
The CEIs will aim to answer the following research questions:
To what extent do the young people who access SRH and HIV services on the Tiko platform receive quality services from participating health facilities?
To what extent are the participating health facilities providing youth-friendly services to young people accessing services on the Tiko platform?
How can the services be improved to meet the needs of Tiko users?
What are the characteristics of Tiko clients using the multidimensional poverty index assessment?
Survey Approach & Methodology
A quantitative methodological approach will be used to conduct exit interviews at select Tiko accredited facilities (private clinics, pharmacies and public facilities) targeting to interview adolescents, girls and young people aged 15 - 24 years in Uganda. These surveys will be implemented quarterly and the next CEI is planned for October 2023. The estimated sample size per quarter is 400. Triggerise will provide a sampling strategy to be followed.
Deliverables
1. Inception report, Time frame - Quarterly
Deliverable - Inception report in .ppt slide deck detailing 1. The study field team 2. Study work plan including training, pilot, data collection, analysis, reporting and dissemination 3. Research ethics and safeguarding 4. Timelines
2. Initial full scripting questionnaire on ONA Platform or updating in subsequent surveys, Time frame - Quarterly
Deliverable - Programmed questionnaire in Ona data collection software
3. Pilot The questionnaire, Time frame - Quarterly
Deliverable - Pilot report
4. Data collection, Time frame - Quarterly
Deliverable - Compiled raw data for internal checks and validation
5. Field operations report, Time frame - Quarterly
Deliverable - A detailed field report following completion of data collection. The report will contain quality control measures taken, percentage sample reached and any other field observations that may affect findings or areas of risk needing Triggerise’s attention
6. Survey reports. The reports must be insightful to assist in program improvements and risk management. Time frame - Quarterly
Deliverable - Detailed report with analysis supporting the findings and conclusions in the report.
7. Final cleaned data set in spss/stata or .csv where appropriate and syntax/do-files, Time frame - Quarterly
Deliverable - Final cleaned data set in spss/stata or .csv where appropriate and syntax/do-files
Technical Requirements
We are looking for a consultant/team with the following skills and qualifications:
Demonstrate experience and expertise of similar assignments with Non-Governmental Organizations (NGOs) including how the firm intends to manage interactions with users who are mostly young.
Demonstrate experience working in Uganda and good knowledge of the Uganda health system.
Demonstrated availability of a field team to collect the data
Demonstrated data analysis and high quality report writing capabilities
Provide an activity plan (project plan) of actions to achieve the objectives of the assignment, specifying budgeted hours, timelines and sequence for its consultancy procedure and level of staff to be assigned;
Incorporate CV's of the proposed professional staff of the core management team proposed for the engagement and the authorized representative submitting the proposal. CVs should demonstrate relevant experience of dealing with similar surveys within organizations similar to Triggerise.
List of current and past clients where the bidder has conducted client exit interviews experience along with the name of the organization, contact person, designation, and contact number, nature of services and length of the appointment for at least three (3) International non-governmental organizations.
Ability to respond to comments and questions in a timely, appropriate manner.
Excellent verbal and written communication in English and Luganda is required.
Evaluation Criteria
Proposals will be evaluated in two parts. The experience & technical proposal shall bear 70% of the total marks while the references and financial capacity shall bear 30% of the total marks.
Proposals should clarify the relevant skills, experience and capacity of the participant, in respect of this particular RFP.
Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the RFP.
Proposal should clearly indicate compliance with the appropriate data protection, privacy, legal, social, tax and ethical issues applicable to the country
Description :
1. Experience, Skills and Ability
Past experience in similar work of this nature.
Knowledge of the Ugandan health system
Team member experience (accompanied by brief CV's).
Ability of the bidder to fulfill TRIGGERISE's requirements
Weight: 30
2 Technical Approach and Execution Plan
Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the RFP.
Weight: 30
3. Financial quotation
Proposals should clearly indicate detailed cost breakdown
Weight: 20
4. References
Did the bidder submit at least three relevant and contactable clients that were serviced in the past 36 months.
Weight: 10
Totals Weight: 100
Proposal submission guidelines
Firms and individuals are invited to submit proposals for this engagement. Proposals should include the contents below and not exceed a maximum length of 10 pages, excluding annexures (budget and summary profiles of proposed personnel).
Cover page: Summary with basic information such as names, address, contact information, proposed budget, etc.
Capacity statement: A brief capacity statement as to why your firm and the team you are proposing is well positioned to undertake the engagement
Qualification to the scope of work: Any qualifications that you may have regarding the scope of work
Proposed approach: Your proposed approach to delivering on the scope of work requirements
Proposed personnel - The qualifications of the proposed qualifications and their experience.
High level Work plan:proposed work plan with tasks, responsible person/s and timeline
Budget: Total budget envelope required to deliver the work (in Euros), and line-item breakdown of direct costs and overheads
References of similar engagements undertaken by the firm in the last 5 years
The submission must be clear, concise, and complete. Applicants should submit only such information as is necessary to respond effectively to this request for proposals. Unless specifically requested, extraneous presentation materials are neither necessary nor desired.
How to apply
Applications/submissions are requested to submit their tender/application documents (technical & financial) proposals with the subject name as Request For Proposal Submission Client Exit interview - Uganda to Triggerise via mail procurement@triggerise.org. by the end of day 10 August 2023.
Learn more about Triggerise
Background
Triggerise is an organization that uses its digital platform called Tiko to motivate young people to make positive choices. Triggerise’s adolescent programme in Uganda uses a digital platform, known as Tiko, to enable young people between the ages of 15 and 24 years to access sexual and reproductive health (SRH) services. The platform connects young people to service providers and uses a range of behavioral interventions to support and reinforce positive, healthcare-seeking behaviors. The programme aims to improve SRH trends while empowering young people to make decisions about their sexual health. Triggerise’s approach is to use the Tiko platform to support an ecosystem of different actors who act to inform, support, and encourage young people to take up SRH services. This ecosystem creates positive feedback loops where young people are able to access better information and, thus, make better decisions about their sexual and reproductive health. Triggerise has operations in Kenya, Uganda, Ethiopia, Burkina Faso and South Africa.
Scope of Work
Triggerise is looking to source a consultant to conduct client exit interviews at Tiko accredited public health facilities, private clinics and pharmacies in Uganda. These exercises shall assist Triggerise to monitor and evaluate the quality of services provided at the public health facilities, clinics and pharmacies. The exercise will also help to understand Tiko clients’ wellbeing using the multidimensional poverty index (MPI) approach. The area of operation is in Kampala Uganda.
The firm will offer routine Client Exit interviews (CEIs) for selected facilities on the platform as will be provided by Triggerise from time to time. The consultant will do data collection, analysis and reporting of the client exit interviews.
Objectives of the CEIs
There are two main objectives of the client exit interviews (CEIs):
To understand Tiko users. This will be done by assessing their wellbeing using the multidimensional poverty index approach.
To assess Tiko users’ experiences with services and quality of counseling received at Tiko facilities. Users' perception of the provider/facility friendliness will also be assessed.
Research Questions
The CEIs will aim to answer the following research questions:
To what extent do the young people who access SRH and HIV services on the Tiko platform receive quality services from participating health facilities?
To what extent are the participating health facilities providing youth-friendly services to young people accessing services on the Tiko platform?
How can the services be improved to meet the needs of Tiko users?
What are the characteristics of Tiko clients using the multidimensional poverty index assessment?
Survey Approach & Methodology
A quantitative methodological approach will be used to conduct exit interviews at select Tiko accredited facilities (private clinics, pharmacies and public facilities) targeting to interview adolescents, girls and young people aged 15 - 24 years in Uganda. These surveys will be implemented quarterly and the next CEI is planned for October 2023. The estimated sample size per quarter is 400. Triggerise will provide a sampling strategy to be followed.
Deliverables
1. Inception report, Time frame - Quarterly
Deliverable - Inception report in .ppt slide deck detailing 1. The study field team 2. Study work plan including training, pilot, data collection, analysis, reporting and dissemination 3. Research ethics and safeguarding 4. Timelines
2. Initial full scripting questionnaire on ONA Platform or updating in subsequent surveys, Time frame - Quarterly
Deliverable - Programmed questionnaire in Ona data collection software
3. Pilot The questionnaire, Time frame - Quarterly
Deliverable - Pilot report
4. Data collection, Time frame - Quarterly
Deliverable - Compiled raw data for internal checks and validation
5. Field operations report, Time frame - Quarterly
Deliverable - A detailed field report following completion of data collection. The report will contain quality control measures taken, percentage sample reached and any other field observations that may affect findings or areas of risk needing Triggerise’s attention
6. Survey reports. The reports must be insightful to assist in program improvements and risk management. Time frame - Quarterly
Deliverable - Detailed report with analysis supporting the findings and conclusions in the report.
7. Final cleaned data set in spss/stata or .csv where appropriate and syntax/do-files, Time frame - Quarterly
Deliverable - Final cleaned data set in spss/stata or .csv where appropriate and syntax/do-files
Technical Requirements
We are looking for a consultant/team with the following skills and qualifications:
Demonstrate experience and expertise of similar assignments with Non-Governmental Organizations (NGOs) including how the firm intends to manage interactions with users who are mostly young.
Demonstrate experience working in Uganda and good knowledge of the Uganda health system.
Demonstrated availability of a field team to collect the data
Demonstrated data analysis and high quality report writing capabilities
Provide an activity plan (project plan) of actions to achieve the objectives of the assignment, specifying budgeted hours, timelines and sequence for its consultancy procedure and level of staff to be assigned;
Incorporate CV's of the proposed professional staff of the core management team proposed for the engagement and the authorized representative submitting the proposal. CVs should demonstrate relevant experience of dealing with similar surveys within organizations similar to Triggerise.
List of current and past clients where the bidder has conducted client exit interviews experience along with the name of the organization, contact person, designation, and contact number, nature of services and length of the appointment for at least three (3) International non-governmental organizations.
Ability to respond to comments and questions in a timely, appropriate manner.
Excellent verbal and written communication in English and Luganda is required.
Evaluation Criteria
Proposals will be evaluated in two parts. The experience & technical proposal shall bear 70% of the total marks while the references and financial capacity shall bear 30% of the total marks.
Proposals should clarify the relevant skills, experience and capacity of the participant, in respect of this particular RFP.
Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the RFP.
Proposal should clearly indicate compliance with the appropriate data protection, privacy, legal, social, tax and ethical issues applicable to the country
Description :
1. Experience, Skills and Ability
Past experience in similar work of this nature.
Knowledge of the Ugandan health system
Team member experience (accompanied by brief CV's).
Ability of the bidder to fulfill TRIGGERISE's requirements
Weight: 30
2 Technical Approach and Execution Plan
Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the RFP.
Weight: 30
3. Financial quotation
Proposals should clearly indicate detailed cost breakdown
Weight: 20
4. References
Did the bidder submit at least three relevant and contactable clients that were serviced in the past 36 months.
Weight: 10
Totals Weight: 100
Proposal submission guidelines
Firms and individuals are invited to submit proposals for this engagement. Proposals should include the contents below and not exceed a maximum length of 10 pages, excluding annexures (budget and summary profiles of proposed personnel).
Cover page: Summary with basic information such as names, address, contact information, proposed budget, etc.
Capacity statement: A brief capacity statement as to why your firm and the team you are proposing is well positioned to undertake the engagement
Qualification to the scope of work: Any qualifications that you may have regarding the scope of work
Proposed approach: Your proposed approach to delivering on the scope of work requirements
Proposed personnel - The qualifications of the proposed qualifications and their experience.
High level Work plan:proposed work plan with tasks, responsible person/s and timeline
Budget: Total budget envelope required to deliver the work (in Euros), and line-item breakdown of direct costs and overheads
References of similar engagements undertaken by the firm in the last 5 years
The submission must be clear, concise, and complete. Applicants should submit only such information as is necessary to respond effectively to this request for proposals. Unless specifically requested, extraneous presentation materials are neither necessary nor desired.
How to apply
Applications/submissions are requested to submit their tender/application documents (technical & financial) proposals with the subject name as Request For Proposal Submission Client Exit interview - Uganda to Triggerise via mail procurement@triggerise.org. by the end of day 10 August 2023.
Job Info
Job Category: Tenders in Uganda
Job Type: Full-time
Deadline of this Job: 10 August 2023
Duty Station: Kampala
Posted: 24-07-2023
No of Jobs: 1
Start Publishing: 24-07-2023
Stop Publishing (Put date of 2030): 24-07-2067
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