Summary
Date Posted: Friday, February 02 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose Statement
The Senior Manager, Country IT Business Analyst is the bridge between information technology and the rest of the business in the country in discussion. S/He seeks to understand the country’s culture and get the Digital Business products to work in ways that that align to the country culture, regulation, norms and practices. The Senior Manager, Country IT Business ensures that the Digital Business products are adapted to the country’s context to achieve commercial and technological success.
The Senior Manager, Country IT Business Analyst manages relationships with partners who collaborate with Loop DFS to deliver services to the customer via loop and partner technologies. They understand the products used by the customers and document how Loop DFS and partner technologies integrate to provide this service.
The Senior Manager, Country IT Business Analyst participates in testing and is critical in accepting the solutions before they are offered to the customers. S/He will develop technical solutions to problems and opportunities presented by the Business. Functional and non-functional aspects of the technical solutions should be considered utilizing the available technology assets.

Key Accountabilities (Duties and Responsibilities)
Business Analysis (30%)
• Lead the team in analyzing and documenting user requirement into comprehensive functional requirements.
• Lead in technology acquisition to ensure the technology solves business needs
• Lead in prioritization of technology initiatives to ensure the best impact to the NCBAU Digital business
• Lead technology initiatives in close collaboration with Loop DFS technology team to ensure business benefits are realized in a timely manner
• Provide technical support to various migration plan and monitor efficient use of specifications.
• Developing strategies to improve operational efficiency, such as by automating manual processes or introducing new technology tools into the workflow
• Support project management- Provide technical oversight on projects and ensure that requirements are in alignment with business strategies and business architecture roadmap/framework

Partner Technology integrations (20%)
• Understand and document partner technologies especially how the processes work with Loop DFS processes for an acceptable customer experience of services provided by NCBAU Digital Business and partners.
• Design how partner technologies integrate to Loop DFS technologies
• Lead in improvement of the services resulting from the integrations between Loop technologies and partner technologies.

Governance (20%)
• Reviewing development efforts to ensure what is delivered is as per the agreed Loop DFS solution and enterprise architecture, functional requirements is in line with the Business intent. The review should be done with every iteration or change from Business requirements.
• Set baseline through introduction of standards and working practices such Business requirements documents, and technology acquisition.

Continuous Improvement (10%)
• Engage with users and other stakeholders in identifying shortcomings in NCBAU Digital Business services and provide technical advice on enhancements and improvements to overcome the shortcomings.
• Deliver operational efficiency through a consistent review of the business operational needs in relation to NCBAU Digital Business services and systems capabilities.

Stakeholder Management(10%)
Independently manage conflict among diverse partners and other stakeholders related to competing interests and requirements. Able to help stakeholders objectively examine real needs versus wants and ways to collaborate to achieve win/win resolutions.
Team leadership (10%)
Provides effective leadership to the Digital Business country Information technology teams by giving continuous support and guidance which translates into a conducive working environment and employee satisfaction. This includes identifying and facilitating the achievement of personal development initiatives that will grow the team’s knowledge and skills.

Job Specification:
• At least one certification in the following Business Analysis, Quality assurance, CBAP, TOGAF, ITIL Foundation or Design Thinking and Innovation.
• At least Seven (7) years background in Business analysis, software development inclusive of databases, applications, infrastructure, and cloud technologies. Three(3) of which should be at management level.
• Experience in software development lifecycle management using waterfall, agile & hybrid methodologies.
• Proven track record in designing and implementing mass market complex projects within the financial services industry.
• Ability to communicate and influence even in ambiguous environments with no formal authority.
• Excellent understanding of DevOps, Agile working and CI/CD
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
• Excellent interpersonal skills, including teamwork, facilitation & negotiation.
• Experience in leading a high-performance team of engineers & solution architects.
• Experience in architecting, delivery and/or support of a Core Banking System is desirable.



Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

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