Vacancy title:
Showroom Customer Care

[Type: FULL_TIME, Industry: Consulting, Category: Customer Service]

Jobs at:
EBC

Deadline of this Job:
Saturday, June 14 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Wednesday, June 4 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Showroom Customer Care is responsible for assisting customers with inquiries about motorcycles, spare parts, accessories, and services, while ensuring smooth coordination between sales, service, and parts departments. The ideal candidate is customer-focused, knowledgeable, and capable of handling inquiries, complaints, and transactions with professionalism and efficiency. A strong understanding of motorcycles and dealership operations is an advantage.

Responsibilities

• Provide accurate product information, pricing, warranty details, and delivery timelines
• Assist customers in placing orders, booking test rides, or scheduling service appointments
• Coordinate with the sales, parts, and service departments to fulfill customer requests
• Maintain a clean, organized, and welcoming showroom environment
• Handle customer feedback, complaints, and after-sales concerns efficiently
• Update customer information and follow up on pending inquiries or sales
• Promote promotional offers, finance options, or loyalty programs when applicable
• Prepare basic reports on customer visits, inquiries, and feedback trends

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure
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