Background information about the job or company

Jubilee Insurance is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.

The position holder will report to the Head of Agency Recruitment and Training.

Role Purpose

The Agency Recruitment & Onboarding Officer will drive the attraction, recruitment, and successful onboarding of new agents into the sales force. This role ensures that new recruits are not only hired but effectively integrated, trained, and activated. The role will contribute directly to strengthening sales force effectiveness, improving client engagement quality, and positioning Jubilee as a leader in wealth and institutional management solutions.

Responsibilities or duties

• Develop and implement a strategic recruitment framework targeting high-performing sales and relationship management professionals for Agency.
• Lead the end-to-end recruitment process: sourcing, screening, interviewing, and onboarding of talent aligned with Jubilee’s brand values.
• Build and sustain partnerships with universities, professional bodies, and recruitment agencies specializing in finance, wealth management, and institutional sales.
• Design and oversee a structured Graduate and Early Career Program to build a long-term talent pipeline for relationship management and institutional business roles.
• Create and manage a bespoke onboarding experience for new hires, emphasizing Jubilee’s client-centric culture, service excellence, and product mastery.
• Ensure comprehensive training on Jubilee Insurance suite of insurance.
• Ensure all recruitment processes comply with relevant regulatory frameworks (IRA & ITC) and internal audit standards.
• Maintain accurate and comprehensive documentation for all recruitment and training activities to meet audit, reporting, and quality assurance requirements.

Qualifications or requirements

• Bachelor’s degree in human resources, Business Administration, Finance, Organizational Development, Education, or a related field.
• Master’s degree (MBA, MHRM, MSc in Finance or Organizational Leadership) is an added advantage.
• Professional certification in HR (CHRP, SHRM, CIPD) or in Training and Development (ATD, CPTM) is desirable.

Experience needed

• 4-5 years of experience in talent acquisition, preferably within the insurance, financial services, or retail distribution sectors.
• Strong track record of recruiting high-performing sales teams.
• Proven track record of recruiting, onboarding, and developing high-performing sales and distribution teams.
• Strong skills in stakeholder management, workforce planning, and building partnerships with educational institutions and professional networks.
• Familiarity with regulatory and compliance frameworks governing the insurance and financial services industries.

Key Competencies

• Talent Acquisition Expertise: Strong ability to design, implement, and manage end-to-end recruitment strategies, with a focus on sourcing high-performing sales and business development professionals.
• Salesforce Development: Experience in building sales effectiveness programs that directly impact revenue growth and customer satisfaction.
• Strategic Thinking and Execution: Ability to develop talent strategies that align with business goals, support expansion, and drive sustainable growth.
• Stakeholder Engagement: Proven ability to collaborate effectively with cross-functional teams, leadership, and external partners to achieve training and recruitment objectives.
• Communication and Presentation Skills: Excellent written and verbal communication skills, with the ability to create and deliver impactful presentations to diverse audiences.
• Ethical and Professional Conduct: High standards of integrity, confidentiality, and professionalism in all talent management and business operations.

• Develop and implement a strategic recruitment framework targeting high-performing sales and relationship management professionals for Agency.
• Lead the end-to-end recruitment process: sourcing, screening, interviewing, and onboarding of talent aligned with Jubilee’s brand values.
• Build and sustain partnerships with universities, professional bodies, and recruitment agencies specializing in finance, wealth management, and institutional sales.
• Design and oversee a structured Graduate and Early Career Program to build a long-term talent pipeline for relationship management and institutional business roles.
• Create and manage a bespoke onboarding experience for new hires, emphasizing Jubilee’s client-centric culture, service excellence, and product mastery.
• Ensure comprehensive training on Jubilee Insurance suite of insurance.
• Ensure all recruitment processes comply with relevant regulatory frameworks (IRA & ITC) and internal audit standards.
• Maintain accurate and comprehensive documentation for all recruitment and training activities to meet audit, reporting, and quality assurance requirements.

• Talent Acquisition Expertise: Strong ability to design, implement, and manage end-to-end recruitment strategies, with a focus on sourcing high-performing sales and business development professionals.
• Salesforce Development: Experience in building sales effectiveness programs that directly impact revenue growth and customer satisfaction.
• Strategic Thinking and Execution: Ability to develop talent strategies that align with business goals, support expansion, and drive sustainable growth.
• Stakeholder Engagement: Proven ability to collaborate effectively with cross-functional teams, leadership, and external partners to achieve training and recruitment objectives.
• Communication and Presentation Skills: Excellent written and verbal communication skills, with the ability to create and deliver impactful presentations to diverse audiences.
• Ethical and Professional Conduct: High standards of integrity, confidentiality, and professionalism in all talent management and business operations.

• Bachelor’s degree in human resources, Business Administration, Finance, Organizational Development, Education, or a related field.
• Master’s degree (MBA, MHRM, MSc in Finance or Organizational Leadership) is an added advantage.
• Professional certification in HR (CHRP, SHRM, CIPD) or in Training and Development (ATD, CPTM) is desirable.