Job Overview

Company: Stanbic Bank Uganda

Location: UG, Central Region, Kampala, Hannington Road

Business Segment: Business & Commercial Banking

Job Type: Full-time

Job Ref ID: 80407690A-0001

Date Posted: 22/09/2026

Job Description

Supports the Enterprise Banking Hub with day-to-day portfolio administration, client servicing, sales, operations and credit management. Ensures that client requests are fulfilled efficiently, portfolio risks are actively managed and all regulatory and compliance requirements are met.

Qualifications

A first degree in Business Commerce or a related discipline from a recognised Institute.

Atleast four years’ relevant banking experience, including exposure to account analysis, lending principles, credit applications, sales and client servicing.

Experience in an account support, client service support, credit or retail credit collections environment.

Strong analytical ability and sound interpretation of financial and portfolio data.

Client focus, clear communication and confidence in engaging internal and external stakeholders.

Good knowledge of business banking products, account-opening processes and product-related systems.

Strong risk awareness, attention to detail and disciplined adherence to procedures.

Effective planning, prioritisation, problem-solving and delivery against deadlines.

A proactive mindset, willingness to learn and commitment to continuous improvement.

Technical Competencies:

• Analysing and Interpreting Information
• Banking Process & Procedures
• Client Servicing
• Continuous Process Improvement
• Query Resolution
• Risk Identification
• Verbal Communication

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Documenting Facts
• Embracing Change
• Following Procedures
• Meeting Timescales
• Resolving Conflict

Additional Information

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.

• Manage and resolve client queries, service requests and complaints within agreed turnaround times.
• Support Relationship Managers in achieving portfolio growth, sales, revenue and client-service targets.
• Identify, capture and refer sales opportunities and maintain accurate pipeline and client information.
• Analyse financial information and support the preparation of high-quality credit applications.
• Monitor excesses, credit limits, annual reviews and conditions of approval to maintain a healthy portfolio.
• Coordinate with internal product, credit and support teams to deliver seamless client solutions.
• Complete account-opening and portfolio-maintenance activities accurately and on time.
• Ensure compliance with banking policies, credit standards and applicable regulatory requirements, including KYC and AML controls.

• Analysing and Interpreting Information
• Banking Process & Procedures
• Client Servicing
• Continuous Process Improvement
• Query Resolution
• Risk Identification
• Verbal Communication
• Adopting Practical Approaches
• Checking Things
• Documenting Facts
• Embracing Change
• Following Procedures
• Meeting Timescales
• Resolving Conflict

• A first degree in Business Commerce or a related discipline from a recognised Institute.
• Atleast four years’ relevant banking experience, including exposure to account analysis, lending principles, credit applications, sales and client servicing.
• Experience in an account support, client service support, credit or retail credit collections environment.
• Strong analytical ability and sound interpretation of financial and portfolio data.
• Client focus, clear communication and confidence in engaging internal and external stakeholders.
• Good knowledge of business banking products, account-opening processes and product-related systems.
• Strong risk awareness, attention to detail and disciplined adherence to procedures.
• Effective planning, prioritisation, problem-solving and delivery against deadlines.
• A proactive mindset, willingness to learn and commitment to continuous improvement.