Background

The Billing Assistant - Revenue Protection is responsible for supporting revenue assurance initiatives by processing billing adjustments, correcting discrepancies, identifying and resolving revenue leakages in the system, and ensuring accurate posting of transactions related to customer accounts. The role plays a key part in safeguarding company revenue through proper billing controls, accounts corrections, and compliance with internal policies.

Key Responsibilities

Billing, Account Adjustments & Account Management

• Process adjustments and corrections to erroneous bills to ensure accurate customer billing
• Offer billing support services to the Area Offices whenever requested.
• Handle VAT deemed adjustments in line with applicable tax regulations
• Make debt adjustments (amortization) to customer accounts in support of revenue collection efforts.
• Post charges and carry out payment reversals based on approved requests and supporting documentation
• Process emergency token requests and token related adjustments in compliance with the revenue management process.
• Process mispost requests and ensure accurate reallocation of payments

Revenue Protection Support

• Analyze customer consumption trends and correct any identified billing anomalies, irregular consumption, and revenue leakages
• Maintain proper documentation for all adjustments and account interventions

Data Management & Reporting

• Maintain accurate and up-to-date customer billing and adjustment records
• Reconcile billing adjustments with system reports and field data
• Prepare periodic reports on adjustments, reversals, and recovered revenue

Compliance & Controls

• Ensure all billing adjustments comply with company policies and regulatory requirements
• Adhere to internal controls to prevent fraud, errors, and revenue loss
• Maintain confidentiality and integrity of customer and financial information

Expected Outcomes

• Improved billing accuracy and reduction in billing errors
• Timely processing of adjustments and account corrections
• Enhanced revenue recovery and minimized financial losses
• Compliance with tax regulations and internal financial controls
• Accurate and up-to-date customer account records
• Efficient resolution of customer billing discrepancies and technical issues

Qualifications and Experience

• Bachelor's degree in finance, Statistics, Accounting, Business Administration, or any related field
• At least 1- 3 years of experience in billing, revenue assurance, or finance operations (preferably in utilities or service industries).

Skill and Competencies

• Strong numerical and analytical skills
• High level of accuracy and attention to detail
• Good understanding of the billing systems and financial processes
• Strong organizational and time management skills
• Good communication and interpersonal skills
• Problem-solving and critical thinking abilities
• Integrity and high ethical standards
• Proficiency in Microsoft Office applications, especially Excel

The Uganda Electricity Distribution Company Limited (UEDCL) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage electricity distribution networks. The company sales and distributes electricity in Uganda as per ERA License issued on 31 December 2024 covering over 135 political districts, operates a modern pole plant at Lugogo, and executes key rural electrification schemes on behalf of the Government of Uganda.

UEDCL is seeking to recruit qualified, competent and highly motivated Ugandans to fill the following positions;

• Process adjustments and corrections to erroneous bills to ensure accurate customer billing
• Offer billing support services to the Area Offices whenever requested.
• Handle VAT deemed adjustments in line with applicable tax regulations
• Make debt adjustments (amortization) to customer accounts in support of revenue collection efforts.
• Post charges and carry out payment reversals based on approved requests and supporting documentation
• Process emergency token requests and token related adjustments in compliance with the revenue management process.
• Process mispost requests and ensure accurate reallocation of payments
• Analyze customer consumption trends and correct any identified billing anomalies, irregular consumption, and revenue leakages
• Maintain proper documentation for all adjustments and account interventions
• Maintain accurate and up-to-date customer billing and adjustment records
• Reconcile billing adjustments with system reports and field data
• Prepare periodic reports on adjustments, reversals, and recovered revenue
• Ensure all billing adjustments comply with company policies and regulatory requirements
• Adhere to internal controls to prevent fraud, errors, and revenue loss
• Maintain confidentiality and integrity of customer and financial information

• Strong numerical and analytical skills
• High level of accuracy and attention to detail
• Good understanding of the billing systems and financial processes
• Strong organizational and time management skills
• Good communication and interpersonal skills
• Problem-solving and critical thinking abilities
• Integrity and high ethical standards
• Proficiency in Microsoft Office applications, especially Excel

• Bachelor's degree in finance, Statistics, Accounting, Business Administration, or any related field
• At least 1- 3 years of experience in billing, revenue assurance, or finance operations (preferably in utilities or service industries).