Vacancy title:
Branch Manager - Fortportal

[Type: FULL_TIME, Industry: Banking, Category: Management, Business Operations]

Jobs at:
KCB Bank

Deadline of this Job:
Wednesday, November 19 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, November 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

KEY RESPONSIBILITIES: 

• Grow, retain Branch Business and ensure all revenue is collected in order to increase profitability.
• Implement laid down policies and procedures.
• Manage and operate costs within the branch budget.
• Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs.
• Implement service standards, monitor service delivery and control of general branch operations.
• Ensure compliance with both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.
• Ensure monitoring and reconciliation of Suspense accounts such as general ledger. 
• Ensure accurate and timely appraisal of customer applications.
• Manage branch leave program, staff performance and timely submission of B.S.C. 
• Interacting with customers regarding appropriate Bank products, pricing include developing and managing customer relationships through activities such as business forums and periodic client visits.
• Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff.
• Carry out snap checks as per operations manual.
• Any other duties as assigned from time to time.

KNOWLEDGE AND EXPERTISE

• A bachelor’s degree with a bias in a Business-related field. 
• Sales leadership training.
• 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service.
• Excellent interpersonal communication and negotiation skills.
• Ability to plan and execute sales plans in a competitive environment.
• Exposure to customer service and the ability to handle conflicts and client complaints.
• Excellent stakeholder management skills.
• Computer knowledge, especially working with spread sheets, power point and word processor.
• Be a team player with ability to lead and work under minimum supervision.

People management skills with the ability to influence others to deliver. 

Work Hours: 8

Experience in Months: 72

Level of Education: bachelor degree

Job application procedure

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Apply as instructed above

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