The Role

We are looking for a candidate that will ensure the smooth running of branch-based lending operations and will include training and monitoring of customer facing branch staff. The ideal candidate must combine a variety of skills applicable to the industry, including customer service, problem solving, leadership and people management skills.

Responsibilities

• Ensure high levels of customer service and sales
• Ensure full compliance with all regulations and the Unifi credit policy
• Lead a productive environment that fosters team building, hard work and diligence.
• Handle the cases of customer complaints, which have been escalated from the loan consultants.
• Submit timely monthly reports to the main branch and give updates of the business status.
• Proactively identify areas of improvement and propose corrective actions
• Leverage growth opportunities and ensure that branch level KPIs and targets are achieved
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs of customers.

Other

• Proactively engage in marketing and networking to improve the brand presence of the branch and company.
• Maintain thriving relationships with customers and stakeholders.
• Make Unifi a fun place to work!

• Ensure high levels of customer service and sales
• Ensure full compliance with all regulations and the Unifi credit policy
• Lead a productive environment that fosters team building, hard work and diligence.
• Handle the cases of customer complaints, which have been escalated from the loan consultants.
• Submit timely monthly reports to the main branch and give updates of the business status.
• Proactively identify areas of improvement and propose corrective actions
• Leverage growth opportunities and ensure that branch level KPIs and targets are achieved
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs of customers.

• Customer service
• Problem solving
• Leadership
• People management skills