Description

Boda Guy is a Ugandan last-mile delivery company using technology and sustainable mobility to make urban deliveries faster, safer, and more reliable.

We are looking for a Chief Operations Officer (COO) to lead our day-to-day operations, rider network, sales, and marketing functions as we scale.

Role Overview

The COO will be responsible for overseeing the company’s operations, ensuring efficient delivery services, building and managing our delivery rider network, and driving sales and marketing activities.

The COO will work closely with all departments and report directly to the CEO to execute Boda Guy’s growth strategy.

Key Responsibilities

Operations

• Oversee the day-to-day operations of Boda Guy.
• Develop and improve operational systems and processes.
• Monitor delivery performance, service quality, and customer satisfaction.
• Track operational KPIs and provide regular reports to the CEO.

Rider Management

• Lead the recruitment, onboarding, training, and management of delivery riders.
• Maintain a reliable and active rider network.
• Monitor rider performance, productivity, and retention.
• Address rider concerns and ensure compliance with company standards.

Sales & Business Development

• Lead the Sales and Business Development function.
• Develop strategies to acquire and retain B2B and B2C customers.
• Build relationships with businesses and strategic partners.
• Set and monitor sales targets and revenue objectives.

Marketing

• Lead the company’s marketing and customer acquisition initiatives.
• Develop campaigns to increase brand awareness and customer growth.
• Work with the marketing team to measure and improve campaign performance.

Leadership & Collaboration

• Lead and manage the Operations, Sales, and Marketing teams.
• Work closely with Technology, Finance, Product, Legal, and other departments.
• Promote accountability, teamwork, and operational excellence.
• Support the CEO in executing company strategy and growth initiatives.

Requirements

• Bachelor’s degree in Business, Operations, Logistics, Marketing, or a related field.
• 3+ years of experience in Operations, Logistics, Mobility, E-commerce, Sales, or a related field.
• Proven leadership and team-management experience.
• Strong communication, organisational, and problem-solving skills.
• Experience in sales and business development.
• Ability to work in a fast-paced startup environment.
• Data-driven and results-oriented mindset.

Experience in logistics, last-mile delivery, mobility, technology startups, or fleet/rider management is an added advantage.

• Oversee the day-to-day operations of Boda Guy.
• Develop and improve operational systems and processes.
• Monitor delivery performance, service quality, and customer satisfaction.
• Track operational KPIs and provide regular reports to the CEO.
• Lead the recruitment, onboarding, training, and management of delivery riders.
• Maintain a reliable and active rider network.
• Monitor rider performance, productivity, and retention.
• Address rider concerns and ensure compliance with company standards.
• Lead the Sales and Business Development function.
• Develop strategies to acquire and retain B2B and B2C customers.
• Build relationships with businesses and strategic partners.
• Set and monitor sales targets and revenue objectives.
• Lead the company’s marketing and customer acquisition initiatives.
• Develop campaigns to increase brand awareness and customer growth.
• Work with the marketing team to measure and improve campaign performance.
• Lead and manage the Operations, Sales, and Marketing teams.
• Work closely with Technology, Finance, Product, Legal, and other departments.
• Promote accountability, teamwork, and operational excellence.
• Support the CEO in executing company strategy and growth initiatives.

• Strong communication skills
• Organisational skills
• Problem-solving skills
• Leadership skills
• Team management skills
• Sales and business development experience
• Data-driven mindset
• Results-oriented mindset

• Bachelor’s degree in Business, Operations, Logistics, Marketing, or a related field.
• 3+ years of experience in Operations, Logistics, Mobility, E-commerce, Sales, or a related field.
• Proven leadership and team-management experience.
• Experience in sales and business development.
• Ability to work in a fast-paced startup environment.