Job Overview

Business Segment: Business & Commercial Banking

Company: Stanbic Bank Uganda

Location: UG, Central Region, Kampala, Kampala Road

Job Type: Part-time

Job Ref ID: 80398944A-0001

Date Posted: 04/05/2026

Job Description

Responsible for supporting and executing the digital channel initiatives for Business and commercial clients the portfolio includes: Business Online, Enterprise online, E-commerce, Flexipay Merchant, Agent Banking, Billers, School pay, Quantum Trade, Point of sale and new customer solutions developed with in the Business Unit

To drive migration targets, implement tactics and educate customers and staff on the use and benefits of self-service banking channels i.e Business online, Enterprise online, Point of Sale, digital lending solutions, Quantum Trade

To onboard merchants and monitor sales, within the business & commercial banking portfolio ,acquiring merchants, by taking responsibility for the onboarding and installation of new products, consult and assist on technical matters relating to POS such as communication issues, new developments, and implementation thereof etc.

Identifies new sales streams and business opportunities through interacting with customers during visits in attendance with the Relationship Managers.

Contributes to the growth and profitability of the POS/BOL portfolio by working with IT to ensure system uptime, meeting the sales targets, and tracking usage of the solution by analysing MIS transactability reports.

Manages all compliance processes, requirements and reporting with regards to merchant acquisition and on boarding. Executes all processes within the agreed service level agreements with the merchants and service providers.

Qualifications

First Degree Information Technology, Business Commerce from a recognised Institution

Atleast 3 years experience in general branch banking and digital and self-service product knowledge.

Experience in merchant solutions or tele communications will be an advantage.

Ability to retain existing customers or clients; diagnose their needs and present product feature and benefits to retain their business.

Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions

Understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers.

Additional Information

Technical Competencies:

• Client Retention
• Sales Planning and Reporting
• Banking Process and Procedures
• Product Related Systems
• Heart of Customer Experience
• Risk Identification

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Establishing Rapport
• Examining Information
• Generating Ideas
• Interpreting Data
• Managing Tasks

• Supporting and executing the digital channel initiatives for Business and commercial clients.
• Driving migration targets, implementing tactics and educating customers and staff on the use and benefits of self-service banking channels.
• Onboarding merchants and monitoring sales within the business & commercial banking portfolio.
• Consulting and assisting on technical matters relating to POS.
• Identifying new sales streams and business opportunities.
• Contributing to the growth and profitability of the POS/BOL portfolio.
• Managing all compliance processes, requirements and reporting with regards to merchant acquisition and on boarding.
• Executing all processes within the agreed service level agreements with the merchants and service providers.

• Client Retention
• Sales Planning and Reporting
• Banking Process and Procedures
• Product Related Systems
• Customer Experience Management
• Risk Identification
• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Establishing Rapport
• Examining Information
• Generating Ideas
• Interpreting Data
• Managing Tasks

• First Degree in Information Technology or Business Commerce from a recognised Institution.
• At least 3 years of experience in general branch banking and digital and self-service product knowledge.
• Experience in merchant solutions or telecommunications will be an advantage.
• Ability to retain existing customers or clients; diagnose their needs and present product features and benefits to retain their business.
• Sound knowledge of the Bank's laid down policies and procedures as it relates to the processing of customer transactions.
• Understanding of how product applications are captured on systems and the inputs required and outputs received from the systems for customers.