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Vacancy title:
Contact Centre Manager
[Type: FULL_TIME, Industry: Finance, Category: Management, Business Operations, Customer Service]
Jobs at:
NCBA
Deadline of this Job:
Friday, April 10 2026
Duty Station:
Uganda | Kampala
Summary
Date Posted: Thursday, April 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
To deliver exceptional performance by self and team by driving the overall performance of the Customer Contact Centre Front inbound support, through excellent customer service, query and incident resolution as well as business development and support across the board to include both internal and external customers.
Responsibilities
Ensure nil customer complaints emanating from poor service offered by inbound agents, while managing escalations in a timely manner.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Closing on: Apr 10, 2026
Application Link:
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