Background information about the job or company

Join a dynamic fintech company that’s transforming how people access and manage credit in Uganda!

Responsibilities or duties

Contact clients through phone calls, SMS, and WhatsApp to remind them of due or overdue payments.

Negotiate repayment arrangements and offer tailored solutions (e.g., refinancing, date changes)

Collections Operations:

Monitor the assigned portfolio and prioritize accounts based on delinquency stage.

Work closely with field agents, soft/hard collection teams, and supervisors.

Assist in identifying high-risk accounts for early intervention

Qualifications or requirements

Experience in debt recovery, customer service, or telesales is an advantage.

Strong interpersonal and negotiation skills

Fluent in English (Luganda or other local languages are a plus)

Tech-savvy and familiar with CRM or collection software is a plus

Highly organized, self-motivated, and target-oriented

Any other provided details

Become part of our results-driven team!

• Contact clients through phone calls, SMS, and WhatsApp to remind them of due or overdue payments.
• Negotiate repayment arrangements and offer tailored solutions (e.g., refinancing, date changes)
• Monitor the assigned portfolio and prioritize accounts based on delinquency stage.
• Work closely with field agents, soft/hard collection teams, and supervisors.
• Assist in identifying high-risk accounts for early intervention

• Strong interpersonal and negotiation skills
• Fluent in English (Luganda or other local languages are a plus)
• Tech-savvy and familiar with CRM or collection software is a plus
• Highly organized
• Self-motivated
• Target-oriented

• Experience in debt recovery, customer service, or telesales is an advantage.