Overview

Position Type

Full-Time

Travel Percentage

Up to 50%

Description

JOB SUMMARY

The IT Graduate Intern contributes to the calling of Medical Teams International calling by providing Level 1 helpdesk support and basic IT services across MTI field offices, including upcountry locations, ensuring operational continuity and staff capacity to use digital tools effectively.

JOB RESPONSIBILITIES

Helpdesk (Level 1)

First point of contact for IT support; log, triage, and resolve staff tickets promptly.

Internet Connectivity

Diagnose LAN WAN and ISP issues; troubleshoot Cisco Meraki Wi Fi access points.

Hardware – Laptops & Devices

Perform diagnostics, basic repairs, OS reinstalls, driver updates on staff equipment.

Microsoft 365 Support

Troubleshoot Outlook, Teams, SharePoint, OneDrive; and multi factor authentication concerns

Leased Printer Management

Coordinate vendor maintenance; coordinate toner replacement schedules, resolve driver network issues and track consumables.

Adobe Sign Training.

Support staff with basic guidance on adobe sign esignature workflows; produce quickreference guides.

M365 Onboarding Training

Facilitate onboarding sessions for new staff covering email, Teams, and shared drives.

IT Asset Register

Coordinate with Assets dept and ensure accurate asset inventory; conduct periodic audits and reconcile records.

DELIVERABLES

• Weekly IT support log (tickets received, resolved, escalated).
• Weekly IT support meeting with IT Coordinator (updates on region challenges).
• Updated IT Asset Register with accurate inventory across all supported offices.
• Monthly IT report (issues addressed, recommendations with the supported location).
• End of Internship Report summarizing activities, gaps, and IT improvement recommendations.

Qualifications

EDUCATION, LICENSES & CERTIFICATIONS

• Diploma Certificate in IT – Hardware & Software, Networking, or equivalent technical certification.
• Bachelor's Degree in IT, Computer Science, Computer Engineering or related field. (Preferred.)
• Certifications in CompTIA A+, CompTIA Network+, Microsoft MS 900, or CCNA (added advantage)

EXPERIENCE

Not mandatory, however, person must have graduated not more than 2 years ago.

KNOWLEDGE, SKILLS & ABILITIES

• Windows OS, M365 suite, basic networking (TCP IP, LAN, Wi Fi), hardware repair, printer setup, Cisco hardware knowledge.
• Basic understanding of computer systems, hardware, and software
• Knowledge of operating systems (Windows, Linux, macOS)
• Understanding of networking fundamentals (IP addressing, DNS, routers, TCP IP)
• Basic cybersecurity principles (password security, data protection, threats)
• Familiarity with at least one programming language: Common ones: Python, Java, JavaScript, C#
• Basics of database management systems (DBMS)
• Ability to write simple SQL queries
• Understanding of data storage and retrieval

PHYSICAL CONDITIONS & WORK ENVIRONMENT

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of personal computers, databases and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
• Frequent communication and exchange of information among colleagues and people of concern which requires the ability to speak, hear, convey and express oneself.
• Frequent close vision and the ability to adjust focus.
• Occasionally, ascends descends stairs, steps, or ladder depending on the role.
• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
• The employee may occasionally lift and or move heavy items
• Seldom to occasionally position oneself to stoop, kneel, crouch, or crawl.
• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderately quiet.
• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.

NOTE:

1. The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. Duties, responsibilities and skills are also subject to change based on the changing needs of the job, department or organization. The job description does not constitute an employment agreement between the employer and employee and is subject to change by Medical Teams International as the requirements of the job change.
2. Medical Teams International is an equal opportunity employer and DOES NOT at any stage of the recruitment process (application, Shortlisting, interview meeting, processing, reference verification, training) request candidates to make payments of any kind. Further, Medical Teams International Uganda DOES NOT retain any agent to conduct recruitments on behalf of the organization. Please note that under NO circumstances shall Medical Teams International Uganda be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of fraudsters and other false agents.
3. Medical Teams International is committed to safeguarding children, young people and vulnerable adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment process includes extensive reference and background checks, self-disclosure of prior issues regarding sexual or other misconduct and criminal records and our values are a part of our Performance Management System

• Helpdesk (Level 1): First point of contact for IT support; log, triage, and resolve staff tickets promptly.
• Internet Connectivity: Diagnose LAN WAN and ISP issues; troubleshoot Cisco Meraki Wi Fi access points.
• Hardware – Laptops & Devices: Perform diagnostics, basic repairs, OS reinstalls, driver updates on staff equipment.
• Microsoft 365 Support: Troubleshoot Outlook, Teams, SharePoint, OneDrive; and multi factor authentication concerns
• Leased Printer Management: Coordinate vendor maintenance; coordinate toner replacement schedules, resolve driver network issues and track consumables.
• Adobe Sign Training: Support staff with basic guidance on adobe sign esignature workflows; produce quickreference guides.
• M365 Onboarding Training: Facilitate onboarding sessions for new staff covering email, Teams, and shared drives.
• IT Asset Register: Coordinate with Assets dept and ensure accurate asset inventory; conduct periodic audits and reconcile records.

• Windows OS
• M365 suite
• basic networking (TCP IP, LAN, Wi Fi)
• hardware repair
• printer setup
• Cisco hardware knowledge
• Basic understanding of computer systems, hardware, and software
• Knowledge of operating systems (Windows, Linux, macOS)
• Understanding of networking fundamentals (IP addressing, DNS, routers, TCP IP)
• Basic cybersecurity principles (password security, data protection, threats)
• Familiarity with at least one programming language: Common ones: Python, Java, JavaScript, C#
• Basics of database management systems (DBMS)
• Ability to write simple SQL queries
• Understanding of data storage and retrieval

• Diploma Certificate in IT – Hardware & Software, Networking, or equivalent technical certification.
• Bachelor's Degree in IT, Computer Science, Computer Engineering or related field. (Preferred.)
• Certifications in CompTIA A+, CompTIA Network+, Microsoft MS 900, or CCNA (added advantage)