Vacancy title:
Sales & Reservations Officer

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Sales & Retail, Admin & Office, Hospitality & Tourism]

Jobs at:
Marasa Africa Lodges

Deadline of this Job:
Saturday, November 15 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Monday, October 27 2025, Base Salary: Not Disclosed

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JOB DETAILS:

• Job Summary: To handle all incoming reservation requests via phone, email, and online channels efficiently and convert inquiries into confirmed sales, maximizing revenue and occupancy.
• Key Responsibilities:
  • Process room reservations, modifications, and cancellations.
  • Respond to reservation inquiries promptly and professionally.
  • Upsell rooms and packages to maximize revenue.
  • Manage group booking requests and coordinate with relevant departments.
  • Maintain accurate guest profiles and preferences in the PMS (Property Management System).
  • Prepare and send confirmation emails and pre-arrival information.
• Qualifications:
  • High school diploma; degree in Hospitality is a plus.
  • Proven experience in reservations, sales, or front office.
  • Excellent communication and telephone skills.
  • Proficiency in PMS and MS Office.
  • Strong sales and negotiation skills.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

• Submit applications with:
• Photocopies of academic qualifications.
• A resume including full-time phone contacts and addresses of two referees.
• Note: No hard copies allowed.

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