Main Purpose:

To ensure the Fault Free Operation of the Platforms Supporting MTN Uganda Value Added Services and thus driving Revenue Growth. To ensure IN&VAS systems operations KPI-s meet MTN business requirement – availability, reliability, customer complaint resolution.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Senior Specialist - VAS Operations

Reports to: Senior Consultant – IN VAS Operations

No. of Vacancies: 1

Main Job Functions:

• The individual will act as a Second level escalation point for faults on VAS platforms (SMSC, USSD).
• Act as a project resource in service upgrades on the VAS platforms (SMSC, USSD), working hand in hand with the Senior Engineers, Planning team and Project Management team.
• Troubleshoot and resolve faults related to SMS and USSD.
• Product configuration of new USSD products (USSD Codes, associated URLs) for new and existing partners.
• Participate in fault resolution on failures affecting Mobile Money as USSD and SMS are an essential part of the Mobile Money ecosystem
• The individual will participate in internal and external audits on the VAS platforms to ensure compliance with set-out audit requirements.
• The individual will participate in creation of change requests for changes on the VAS nodes and presenting these to Change Management Board for Approval.
• Operation and maintenance of other ancillary VAS nodes in the VAS ecosystem (CRBT,MCA…etc)

Education

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.

Work Experience

• Minimum 5 years' experience in the area of specialization
• Atleast 3 years of work experience in the Telecom Industry - within a Medium to Large Telco
• Atleast 3 year of experience in VAS platforms (planning /Operations) – SMSC, USSD, MCA, Voicemail, MSDP

Skills / physical competencies:

• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Development & empowering
• Influencing, Leadership, Power
• Excellent interpersonal skills
• Excellent report writing
• Can-do attitude

• Act as a Second level escalation point for faults on VAS platforms (SMSC, USSD).
• Act as a project resource in service upgrades on the VAS platforms (SMSC, USSD), working hand in hand with the Senior Engineers, Planning team and Project Management team.
• Troubleshoot and resolve faults related to SMS and USSD.
• Product configuration of new USSD products (USSD Codes, associated URLs) for new and existing partners.
• Participate in fault resolution on failures affecting Mobile Money as USSD and SMS are an essential part of the Mobile Money ecosystem
• Participate in internal and external audits on the VAS platforms to ensure compliance with set-out audit requirements.
• Participate in creation of change requests for changes on the VAS nodes and presenting these to Change Management Board for Approval.
• Operation and maintenance of other ancillary VAS nodes in the VAS ecosystem (CRBT,MCA…etc)

• Results orientation
• Committed to making a difference.
• Credibility
• Building collaborative relationships
• Engaged management.
• Development & empowering
• Influencing, Leadership, Power
• Excellent interpersonal skills
• Excellent report writing
• Can-do attitude

• First degree in preferably Electrical Engineering, Telecom Engineering, Computer Science or equivalent
• Master’s degree in a relevant discipline will be an added advantage.