General information

As Africa's reference multimodal logistics operator, AGL (Africa Global Logistics) is proud to be part of the MSC Group, a global leader in shipping and logistics. With a robust network of 250 subsidiaries across Africa, Haiti, and Timor, we specialize in port, Maritime, Logistics, and rail solutions tailored to our clients' unique needs.

Our legacy dates back to the historic agencies SDV, SAGA, and SOCOPAO—pioneering firms that were revitalized when the Bolloré Group acquired them in 1986. As of December 21, 2022, AGL operates under the full ownership of the MSC family, enhancing our capacity to drive growth and development across the continent as Africa's first integrated logistics network.

With over a century of expertise and a dedicated team of more than 23,000 employees in 50 countries, AGL delivers innovative and customized logistics solutions that are critical for sustainable transformation in Africa. Our commitment to excellence helps empower businesses and communities alike.

Are you ready to embark on a rewarding journey with us? At AGL, we put Africa at the heart of our mission. Join us and make a significant impact as we shape the future of logistics on the continent!

Job description

Mission Description

Manage the day-to-day operations of site warehouse activities, ensure compliance with SOPs, accountability of stocks therein, meeting site GM target, liaison with other departments and customer relationship management.

Key Responsibilities:

• Forecast and plan dispatch schedules to achieve On-Time-In-Full (OTIF) delivery
• Implement sound operational procedures to optimize the GM
• Prepare periodic reports and submit to management
• Maintain good relations with the Client and address their issues amicably
• Ensure adherence to health and safety procedures
• Coordinate and control the order cycle
• Analyze data to monitor performance, forecast demand and plan improvements
• Hold daily operation review meetings with the team to have full visibility of truck position (loading, offloading, order release status etc.)
• Liaise closely with the client to ensure release of trucks (ECTS)to various routes
• Liaise closely with Finance on collection of outstanding balances
• Proactively check on potential or actual shipment failures and agree on a solution that will achieve customer satisfaction.
• Proactively contact the Client when service issues may affect delivery commitments, understand their needs to recommend an appropriate solution in a timely manner

Profile

Personal Attributes

• Innovative
• Integrity
• Pragmatic
• Team leader
• Resilient
• Flexible
• Agile

Key skills

• Managerial
• Communication
• Analytical
• Planning
• Conceptual
• Computer literacy
• Customer care

Education and Experience:

• Bachelor's degree in Transport & Logistics/Supply Chain Management
• 5 years of professional experience in digital marketing or a similar role.

• Forecast and plan dispatch schedules to achieve On-Time-In-Full (OTIF) delivery
• Implement sound operational procedures to optimize the GM
• Prepare periodic reports and submit to management
• Maintain good relations with the Client and address their issues amicably
• Ensure adherence to health and safety procedures
• Coordinate and control the order cycle
• Analyze data to monitor performance, forecast demand and plan improvements
• Hold daily operation review meetings with the team to have full visibility of truck position (loading, offloading, order release status etc.)
• Liaise closely with the client to ensure release of trucks (ECTS)to various routes
• Liaise closely with Finance on collection of outstanding balances
• Proactively check on potential or actual shipment failures and agree on a solution that will achieve customer satisfaction.
• Proactively contact the Client when service issues may affect delivery commitments, understand their needs to recommend an appropriate solution in a timely manner

• Managerial
• Communication
• Analytical
• Planning
• Conceptual
• Computer literacy
• Customer care

• Bachelor's degree in Transport & Logistics/Supply Chain Management
• 5 years of professional experience in digital marketing or a similar role.