Background Information:

SimplePay Capital is hiring Internal Debt Collector (100) to safeguard the company’s assets by engaging clients with overdue accounts, negotiating structured repayment plans, and ensuring timely recoveries. Your efforts will directly support financial health across our branches in Uganda.

Responsibilities:

• Proactively engage clients via calls, SMS, digital platforms, and field visits to recover overdue payments
• Negotiate flexible repayment plans in line with company policies and financial regulations
• Maintain meticulous records of all client interactions, agreements, and follow-ups
• Collaborate with Branch Managers, Legal, and Operations teams to escalate high-risk accounts
• Deliver daily weekly and monthly recovery reports highlighting performance and unresolved cases
• Uphold the highest ethical standards, ensuring compliance with data-protection laws

Qualifications:

• Strong communicator with persuasive and empathetic negotiation skills
• Resilient and tactful, able to remain composed during challenging discussions
• Target-driven, able to meet deadlines and excel under pressure
• Tech-savvy, proficient with Excel, CRM systems, and mobile communication tools
• Ethical and disciplined, with unwavering integrity

Experience Needed:

Minimum 1 year of experience in debt collection, loan recovery, microfinance, or field sales

Other Details:

Competitive salary with performance-based bonuses, Transport and field allowances for seamless mobility, On-the-job training and mentorship in advanced recovery strategies, Clear internal growth pathways for high performers, An impactful role in promoting financial responsibility

• Proactively engage clients via calls, SMS, digital platforms, and field visits to recover overdue payments
• Negotiate flexible repayment plans in line with company policies and financial regulations
• Maintain meticulous records of all client interactions, agreements, and follow-ups
• Collaborate with Branch Managers, Legal, and Operations teams to escalate high-risk accounts
• Deliver daily weekly and monthly recovery reports highlighting performance and unresolved cases
• Uphold the highest ethical standards, ensuring compliance with data-protection laws

• Strong communicator with persuasive and empathetic negotiation skills
• Resilient and tactful, able to remain composed during challenging discussions
• Target-driven, able to meet deadlines and excel under pressure
• Tech-savvy, proficient with Excel, CRM systems, and mobile communication tools
• Ethical and disciplined, with unwavering integrity

• Minimum 1 year of experience in debt collection, loan recovery, microfinance, or field sales