Description

Bank of India Uganda is hiring a Banking Assistant -Marketing to provide excellent customer services and addressing customer grievances with in shortest possible time

JOB REF: BOIUL/HR/BAM/13/02/16

Reports to: Operations Manager/ Branch Manager

Grade: Banking Assistant

Duty Station: Bombo Road Branch, Kampala

Job Responsibilities

• Marketing of existing, new products and services of the bank
• Provide excellent customer services and addressing customer grievances with in shortest possible time
• Contacting the customers of the Bank and obtaining the KYC documents periodically
• Reactivation of dormant accounts by following up with clients
• Build customer loyalty for the bank
• Identify and resolve customer needs and ensure quality services to customers
• Mobilize new account openings, mobilization of deposits, and generation of quality advance leads.
• Account opening-ensuring that accounts are opened in the shortest time possible
• Promotion and cross-selling of banking products to customers identify and resolve customer needs and ensure quality services to customers. Directing the customers to the proper departments/ officials.
• Proper maintenance and upkeep of Bank’s records
• Ensure compliance of Bank’s KYC, AML policies and regulatory norms
• Dealing with publicity and marketing aspects of bank
• Reporting of performance at a regular interval at least on a monthly basis.
• Any other duties and responsibilities that be assigned to you from time to time by your Supervisor or Bank.

PERSON SPECIFICATION

MINIMUM QUALIFICATIONS

The ideal candidate will have the following:

• Degree in a Business related field from a recognized Institution.
• Ability to lead team for improvement of Image of the Bank,
• A proven and extensive track record in Marketing from a financial institution.

EXPERIENCE

Two (2) years working experience in a Bank / Financial institution is a MUST in marketing or sales field.

TECHINICAL COMPETENCES

• Up to date Knowledge and understanding of Marketing in Banking Sector in Uganda.
• Suitable basic knowledge in IT is a must

BEHAVIOURAL COMPETENCES

• Highly organized person, with ability to multitask with ease, Leadership skills, Integrity. Team player, and Emotional intelligence skills
• Ability to lead team for improvement of Image of the Bank.

PHYSICAL DEMAND OF THE JOB

The job requires flexibility to changing marketing demands.

Age

Preferably below 40 years. However, Management reserves the right for determining the age criteria even below labove 40 years keeping in view the experience/qualifications, etc.

• Marketing of existing, new products and services of the bank
• Provide excellent customer services and addressing customer grievances with in shortest possible time
• Contacting the customers of the Bank and obtaining the KYC documents periodically
• Reactivation of dormant accounts by following up with clients
• Build customer loyalty for the bank
• Identify and resolve customer needs and ensure quality services to customers
• Mobilize new account openings, mobilization of deposits, and generation of quality advance leads.
• Account opening-ensuring that accounts are opened in the shortest time possible
• Promotion and cross-selling of banking products to customers identify and resolve customer needs and ensure quality services to customers. Directing the customers to the proper departments/ officials.
• Proper maintenance and upkeep of Bank’s records
• Ensure compliance of Bank’s KYC, AML policies and regulatory norms
• Dealing with publicity and marketing aspects of bank
• Reporting of performance at a regular interval at least on a monthly basis.
• Any other duties and responsibilities that be assigned to you from time to time by your Supervisor or Bank.

• Ability to lead team for improvement of Image of the Bank
• Proven and extensive track record in Marketing from a financial institution
• Up to date Knowledge and understanding of Marketing in Banking Sector in Uganda
• Suitable basic knowledge in IT
• Highly organized person, with ability to multitask with ease
• Leadership skills
• Integrity
• Team player
• Emotional intelligence skills

• Degree in a Business related field from a recognized Institution.