Job Purpose

To drive profitable growth through the Broking Channel by developing and managing productive relationships with insurance brokers, acquiring new business, retaining and growing the existing portfolio, and coordinating timely solutions that meet broker and customer needs. The role is accountable for delivering agreed GWP, revenue, retention, premium-collection and profitability targets while maintaining high standards of service, compliance and relationship management.

Key Responsibilities

Business Development and Growth

• Develop and execute business-development initiatives for the Broking Channel in line with approved targets.
• Identify, engage and onboard suitable new brokers in accordance with regulatory and internal requirements.
• Generate new business from existing and prospective brokers and maintain a healthy opportunity pipeline.
• Promote cross-selling across Motor, Medical, Property, Marine, Engineering, Liability, Travel and other classes.
• Follow up quotations and tenders and implement actions to improve conversion rates.

Broker Relationship Management

• Build and maintain productive relationships with brokers and key customer stakeholders.
• Conduct regular broker visits, engagement meetings and performance reviews.
• Understand broker and customer needs and coordinate appropriate, timely and competitive solutions.
• Manage broker enquiries, concerns and service expectations through to resolution.
• Develop joint account plans for priority brokers and track agreed growth actions.

Portfolio Retention and Renewals

• Maintain an accurate renewal pipeline and coordinate early engagement on upcoming renewals.
• Work with brokers and internal teams to retain profitable accounts and recover business at risk.
• Analyse cancellation, retention and loss-account trends and recommend corrective action.
• Support the review of policy terms, pricing and service issues affecting renewal outcomes.

Internal Coordination and Service Delivery

• Work closely with Underwriting to obtain accurate and competitive quotations within agreed turnaround times.
• Coordinate with Claims to support timely resolution of broker and customer concerns.
• Collaborate with Finance and Credit Control to follow up premiums, reconciliations and outstanding balances.
• Coordinate with Operations, Marketing and other teams to deliver broker initiatives and service commitments.
• Escalate service gaps promptly and follow through on agreed corrective actions.

Reporting, Market Intelligence and Compliance

• Maintain accurate records of broker engagements, quotations, renewals, opportunities and production.
• Prepare timely channel-performance, pipeline and premium-collection reports for management.
• Monitor competitor activity, broker feedback and market developments and recommend appropriate action.
• Ensure brokers hold valid licences and that all business complies with IRA requirements and internal policies.
• Maintain complete documentation and adhere to underwriting, credit-control, data-protection and operational standards.

Key Performance Measures

• Broking Channel GWP and revenue performance against approved targets.
• New-business premium, pipeline value and quotation-to-policy conversion rate.
• Portfolio renewal and retention rate.
• GWP, profitability and productivity per active broker.
• Number of new brokers onboarded and activated.
• Cross-selling performance across insurance classes.
• Premium-collection rate and management of outstanding balances.
• Broker-service turnaround times and resolution of enquiries.
• Compliance with approved procedures, service standards and personal scorecard measures.

Knowledge, experience and qualifications required

Education and Professional Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Insurance, Commerce or a related discipline.
• A professional insurance qualification, such as COP, Diploma in Insurance or ACII, is an added advantage.

Experience

• Three to five years’ experience in business development, sales, account management or insurance broking.
• Experience within general insurance or financial services is preferred.
• Demonstrated ability to acquire, retain and grow a commercial portfolio.
• Experience managing brokers or other intermediary relationships is an added advantage.

Essential Competencies

• Sound knowledge of general insurance products, intermediary operations and regulatory requirements.
• Strong business-development, relationship-management, negotiation and influencing skills.
• Commercial judgement and ability to analyse portfolio performance and market opportunities.
• Strong customer focus, communication, presentation and problem-solving capability.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to manage multiple accounts, priorities and deadlines with limited supervision.
• High integrity, professionalism, resilience and a strong drive for results.

Working Relationships

Internal Relationships

• Business Development, Underwriting, Claims, Finance, Credit Control, Operations, Marketing and Customer Experience teams.
• Senior management and other relevant business functions.

External Relationships

• Insurance brokers and broker representatives.
• Corporate and individual customers.
• Insurance Regulatory Authority and other relevant stakeholders, where applicable.

• Develop and execute business-development initiatives for the Broking Channel in line with approved targets.
• Identify, engage and onboard suitable new brokers in accordance with regulatory and internal requirements.
• Generate new business from existing and prospective brokers and maintain a healthy opportunity pipeline.
• Promote cross-selling across Motor, Medical, Property, Marine, Engineering, Liability, Travel and other classes.
• Follow up quotations and tenders and implement actions to improve conversion rates.
• Build and maintain productive relationships with brokers and key customer stakeholders.
• Conduct regular broker visits, engagement meetings and performance reviews.
• Understand broker and customer needs and coordinate appropriate, timely and competitive solutions.
• Manage broker enquiries, concerns and service expectations through to resolution.
• Develop joint account plans for priority brokers and track agreed growth actions.
• Maintain an accurate renewal pipeline and coordinate early engagement on upcoming renewals.
• Work with brokers and internal teams to retain profitable accounts and recover business at risk.
• Analyse cancellation, retention and loss-account trends and recommend corrective action.
• Support the review of policy terms, pricing and service issues affecting renewal outcomes.
• Work closely with Underwriting to obtain accurate and competitive quotations within agreed turnaround times.
• Coordinate with Claims to support timely resolution of broker and customer concerns.
• Collaborate with Finance and Credit Control to follow up premiums, reconciliations and outstanding balances.
• Coordinate with Operations, Marketing and other teams to deliver broker initiatives and service commitments.
• Escalate service gaps promptly and follow through on agreed corrective actions.
• Maintain accurate records of broker engagements, quotations, renewals, opportunities and production.
• Prepare timely channel-performance, pipeline and premium-collection reports for management.
• Monitor competitor activity, broker feedback and market developments and recommend appropriate action.
• Ensure brokers hold valid licences and that all business complies with IRA requirements and internal policies.
• Maintain complete documentation and adhere to underwriting, credit-control, data-protection and operational standards.

• Sound knowledge of general insurance products, intermediary operations and regulatory requirements.
• Strong business-development, relationship-management, negotiation and influencing skills.
• Commercial judgement and ability to analyse portfolio performance and market opportunities.
• Strong customer focus, communication, presentation and problem-solving capability.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Ability to manage multiple accounts, priorities and deadlines with limited supervision.
• High integrity, professionalism, resilience and a strong drive for results.

• Bachelor’s Degree in Business Administration, Marketing, Insurance, Commerce or a related discipline.
• A professional insurance qualification, such as COP, Diploma in Insurance or ACII, is an added advantage.