Unimoni Exchange Services

Unimoni Exchange Services is looking for a professional, reliable, customer-focused, and well-presented Customer Care Assistant to join our team in Kampala.

Location: Kampala

Gross Salary: UGX 750,000 per month

Deadline: 16th October 2026

KEY RESPONSIBILITIES

• Attend to customer inquiries via phone, email, chat, and face-to-face.
• Provide clear and accurate information about company products, services, prices, and policies.
• Handle customer complaints and resolve issues professionally and promptly.
• Process customer requests, orders, returns, and exchanges.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Maintain and update accurate customer records.
• Escalate complex matters to the appropriate supervisor or department.
• Build and maintain positive relationships with customers.
• Collect customer feedback and report recurring issues to management.
• Support administrative duties including filing, data entry, and report preparation.
• Maintain confidentiality and comply with company policies and customer-service standards.
• Work closely with sales and other departments to support customer-related activities.

REQUIREMENTS

• Bachelor’s Degree in a relevant field.
• Excellent communication and interpersonal skills.
• Strong customer-service skills with a professional attitude.
• High level of integrity, accuracy, and attention to detail.
• Good organizational and problem-solving abilities.
• Female candidates are encouraged to apply.
• Age: 23–27 years.

• Attend to customer inquiries via phone, email, chat, and face-to-face.
• Provide clear and accurate information about company products, services, prices, and policies.
• Handle customer complaints and resolve issues professionally and promptly.
• Process customer requests, orders, returns, and exchanges.
• Follow up with customers to ensure satisfactory resolution of their concerns.
• Maintain and update accurate customer records.
• Escalate complex matters to the appropriate supervisor or department.
• Build and maintain positive relationships with customers.
• Collect customer feedback and report recurring issues to management.
• Support administrative duties including filing, data entry, and report preparation.
• Maintain confidentiality and comply with company policies and customer-service standards.
• Work closely with sales and other departments to support customer-related activities.

• Excellent communication and interpersonal skills.
• Strong customer-service skills with a professional attitude.
• High level of integrity, accuracy, and attention to detail.
• Good organizational and problem-solving abilities.

• Bachelor’s Degree in a relevant field.
• Female candidates are encouraged to apply.
• Age: 23–27 years.