Customer Relations Officer
2025-07-24T09:33:46+00:00
Hugamara
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https://www.hugamara.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Professional Services
Admin & Office
2025-07-28T17:00:00+00:00
Uganda
8
Job Summary:
The Customer Relations Officer is responsible for maintaining positive relationships with customers by addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role involves proactive communication, problem-solving, and collaboration with internal teams to enhance the overall customer experience.
Key Responsibilities:
- Customer Support & Issue Resolution:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Handle and resolve customer complaints efficiently, escalating complex issues when necessary.
- Provide accurate information about products, services, and company policies.
- Relationship Management:
- Build and maintain strong, long-term customer relationships through excellent service.
- Follow up with customers to ensure satisfaction and gather feedback.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
- Documentation & Reporting:
- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Prepare reports on customer concerns, trends, and satisfaction levels for management review.
- Collaboration & Process Improvement:
- Work closely with sales, marketing, and operations teams to address customer needs.
- Suggest improvements to customer service processes based on feedback and data analysis.
- Compliance & Quality Assurance:
- Ensure all customer interactions comply with company policies and industry regulations.
- Participate in training sessions to stay updated on product knowledge and service standards.
Qualifications & Skills:
- Education: High school diploma required; Bachelor’s degree in Business, Communications, or related field preferred.
- Experience: 2+ years in customer service, client relations, or a similar role.
- Skills:
- Excellent verbal and written communication.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office.
- Empathy, patience, and a customer-first mindset.
- Ability to multitask and work under pressure.
Customer Support & Issue Resolution: Respond promptly and professionally to customer inquiries via phone, email, chat, or in person. Handle and resolve customer complaints efficiently, escalating complex issues when necessary. Provide accurate information about products, services, and company policies. Relationship Management: Build and maintain strong, long-term customer relationships through excellent service. Follow up with customers to ensure satisfaction and gather feedback. Identify opportunities to upsell or cross-sell products/services where appropriate. Documentation & Reporting: Maintain detailed records of customer interactions, transactions, and feedback in the CRM system. Prepare reports on customer concerns, trends, and satisfaction levels for management review. Collaboration & Process Improvement: Work closely with sales, marketing, and operations teams to address customer needs. Suggest improvements to customer service processes based on feedback and data analysis. Compliance & Quality Assurance: Ensure all customer interactions comply with company policies and industry regulations. Participate in training sessions to stay updated on product knowledge and service standards.
Skills: Excellent verbal and written communication. Strong problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office. Empathy, patience, and a customer-first mindset. Ability to multitask and work under pressure.
Education: High school diploma required; Bachelor’s degree in Business, Communications, or related field preferred. Experience: 2+ years in customer service, client relations, or a similar role.
JOB-6881fdfacc3e4
Vacancy title:
Customer Relations Officer
[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office]
Jobs at:
Hugamara
Deadline of this Job:
Monday, July 28 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, July 24 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary:
The Customer Relations Officer is responsible for maintaining positive relationships with customers by addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role involves proactive communication, problem-solving, and collaboration with internal teams to enhance the overall customer experience.
Key Responsibilities:
- Customer Support & Issue Resolution:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
- Handle and resolve customer complaints efficiently, escalating complex issues when necessary.
- Provide accurate information about products, services, and company policies.
- Relationship Management:
- Build and maintain strong, long-term customer relationships through excellent service.
- Follow up with customers to ensure satisfaction and gather feedback.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
- Documentation & Reporting:
- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Prepare reports on customer concerns, trends, and satisfaction levels for management review.
- Collaboration & Process Improvement:
- Work closely with sales, marketing, and operations teams to address customer needs.
- Suggest improvements to customer service processes based on feedback and data analysis.
- Compliance & Quality Assurance:
- Ensure all customer interactions comply with company policies and industry regulations.
- Participate in training sessions to stay updated on product knowledge and service standards.
Qualifications & Skills:
- Education: High school diploma required; Bachelor’s degree in Business, Communications, or related field preferred.
- Experience: 2+ years in customer service, client relations, or a similar role.
- Skills:
- Excellent verbal and written communication.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office.
- Empathy, patience, and a customer-first mindset.
- Ability to multitask and work under pressure.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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