Vacancy title:
Head KYC

[Type: FULL_TIME, Industry: Telecommunications, Category: Admin & Office]

Jobs at:
Airtel

Deadline of this Job:
Friday, August 29 2025

Duty Station:
uganda | Kampala | Uganda

Summary
Date Posted: Monday, August 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsible for ensuring Know your Customer (KYC) and sim swap compliance of the overall active base as per regulator guidelines for all prepaid, postpaid, Merchants and Agents.

• Drive overall KYC and simswap compliance. 
• Ensure partner alignment to gross adds and simswap KYC compliance.
• Steer Airtel Money gross adds compliance. 
• Minimize and prevent fraud and misuse of data.
• Ensure activation of all simcards within Service Level Agreement.
• Timely customer feedback following KYC compliant resolution.
• Drive KYC war room discussions to support field teams.
• Closure of internal & external process audit observations on KYC compliance.
• Adhere to KYC process and UCC policy guidelines.
• Recommend and raise change requests for process improvements and gaps closure.
• UAT Testing pre and post deployment of new changes. 
• Review and approve partner billing. 

Qualifications

• Bachelor’s degree in business administration or any related field.
• At least 5 years of experience in customer service and compliance environment.
• Experience of Telecommunications Industry or FMCG environment is an added advantage.
• Ability to build & manage processes.
• Good Collaborator and Coordinator.
• High Integrity.
• Visibly a hard worker.
• Ability to deliver through teams.
• Ability to analyze numbers and take corrective action.
• Personal initiative and ability to work independently .
• A high degree of integrity and ability to deal with confidential information is required. 
• Ability to quickly react to the ever-changing environment.
• Attention to detail.
• Self-motivated, enthusiastic, energetic.
• Able to operate in a performance driven team.
• Ability to work under pressure and odd hours.
• Excel proficiency.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

if interested and qualified, apply using https://erey.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/572/apply/email

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