About the Role
Lafab Solutions is looking for a Maids Management Trainee to join our domestic worker management team.

The successful candidate will help us source, vet, match, place and manage domestic workers while maintaining strong relationships with both clients and workers.

This is a process-driven and customer-focused role. The trainee will use Lafab Solutions' Maids Management System to manage worker records, client requirements, placements, follow-ups, feedback and service issues.

The role is ideal for someone who is organised, reliable, proactive, good with people and comfortable using technology.

Key Responsibilities

• Source and register domestic workers through approved recruitment channels and referrals.
• Maintain accurate and complete domestic worker profiles in the company system.
• Collect and verify relevant worker information, references and required documentation.
• Assess workers' skills, experience, availability and suitability for different households.
• Register and maintain client household requirements.
• Match suitable domestic workers with client needs.
• Support worker placement and onboarding.
• Follow up with clients and workers after placement.
• Monitor worker performance and client satisfaction.
• Respond to client and worker enquiries professionally and promptly.
• Record feedback, complaints and important interactions in the management system.
• Help resolve issues between clients and domestic workers.
• Escalate serious concerns to the supervisor.
• Manage replacement requests and help identify suitable replacement workers.
• Keep worker availability, placement status and other records updated.
• Complete assigned tasks and follow-ups on time.
• Help continuously grow Lafab Solutions' network of reliable domestic workers.
• Identify opportunities to improve the quality and efficiency of the maid management process.

What We Are Looking For

Essential Requirements

• Certificate, Diploma or Degree in any relevant field.
• Good written and spoken English.
• Good communication and interpersonal skills.
• Good computer literacy.
• Comfortable using smartphones, WhatsApp, email and web-based applications.
• Strong organisation and attention to detail.
• Ability to follow procedures and keep accurate records.
• Good customer-service skills.
• Ability to handle confidential information responsibly.
• Willingness and ability to learn new digital systems quickly.

An Advantage

Experience in any of the following will be an added advantage:

• Recruitment
• Human resources
• Customer service
• Domestic worker placement
• Administration or operations
• CRM or database management
• Workforce management

Previous experience is not mandatory. We are especially interested in candidates who demonstrate the right attitude, reliability, communication skills, learning ability and willingness to follow processes.

Personal Qualities

The ideal candidate should be:

• Organised and detail-oriented
• Reliable and accountable
• Proactive and hardworking
• Patient and professional
• Good at communicating with different types of people
• Empathetic but objective when handling complaints
• Comfortable working with technology
• Able to work independently while also being a team player
• Good at following up and completing tasks
• Interested in learning and improving processes

How Success Will Be Measured

Performance will be assessed based on:

• Quality and accuracy of domestic worker records
• Number and quality of workers sourced
• Quality of worker-client matching
• Successful and stable placements
• Timely client and worker follow-up
• Customer satisfaction
• Complaint handling and resolution
• Task completion
• Proper use of the Maids Management System
• Growth and quality of the domestic worker network

Training & Career Growth

The successful candidate will receive training in Lafab Solutions' Maids Management System and domestic worker management processes, including:

Sourcing → Registration → Vetting → Assessment → Matching → Placement → Follow-up → Performance Management → Replacement

Successful trainees will have an opportunity to progress into:

Maids Management Officer → Senior Maids Management Officer → Maids Management Supervisor → Maids Management Manager

Why Join Lafab Solutions?

This is an opportunity to join a growing service business and develop practical experience in recruitment, customer service, workforce management, operations and digital systems.

You will play an important role in helping Lafab Solutions build a professional, reliable and trusted domestic worker management service.

• Source and register domestic workers through approved recruitment channels and referrals.
• Maintain accurate and complete domestic worker profiles in the company system.
• Collect and verify relevant worker information, references and required documentation.
• Assess workers' skills, experience, availability and suitability for different households.
• Register and maintain client household requirements.
• Match suitable domestic workers with client needs.
• Support worker placement and onboarding.
• Follow up with clients and workers after placement.
• Monitor worker performance and client satisfaction.
• Respond to client and worker enquiries professionally and promptly.
• Record feedback, complaints and important interactions in the management system.
• Help resolve issues between clients and domestic workers.
• Escalate serious concerns to the supervisor.
• Manage replacement requests and help identify suitable replacement workers.
• Keep worker availability, placement status and other records updated.
• Complete assigned tasks and follow-ups on time.
• Help continuously grow Lafab Solutions' network of reliable domestic workers.
• Identify opportunities to improve the quality and efficiency of the maid management process.

• Good written and spoken English.
• Good communication and interpersonal skills.
• Good computer literacy.
• Comfortable using smartphones, WhatsApp, email and web-based applications.
• Strong organisation and attention to detail.
• Ability to follow procedures and keep accurate records.
• Good customer-service skills.
• Ability to handle confidential information responsibly.
• Willingness and ability to learn new digital systems quickly.

• Certificate, Diploma or Degree in any relevant field.
• Experience in Recruitment, Human resources, Customer service, Domestic worker placement, Administration or operations, CRM or database management, Workforce management will be an added advantage.