POSITION IN THE ORGANISATION

Reports to: N+1 : Engineering Manager

N+2 : EPS Package Manage

Direct subordinates : none

MISSIONS / JOB DIMENSIONS

The Office Receptionist/Client support will serve as the first point of contact for visitors, clients, and staff, ensuring a professional and welcoming environment. The role includes managing front desk operations, coordinating communication, supporting administrative tasks, and assisting with travel and logistics arrangements

QUALIFICATIONS AND REQUIRED EXPERIENCE

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office and office equipment.
• Ability to handle confidential information with professionalism.
• Customer service-oriented with problem-solving skills.

• Greet and receive visitors, clients, and staff in a professional and courteous manner.
• Manage visitor sign-in, registration, and issuance of passes while maintaining updated logs.
• Direct visitors to the appropriate person or department.
• Maintain a clean, organized, and presentable reception area.
• Ensure adherence to company policies and visitor security procedures.
• Answer, screen, and forward incoming phone calls.
• Respond to inquiries via phone, email, and in person.
• Ensure clients, callers, and visitors feel supported and valued.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Assist with photocopying, scanning, filing, and data entry.
• Maintain office supplies inventory and place orders when necessary.
• Provide administrative support in planning and organizing company engagements and activities.
• Prepare folders, brochures, and other company information for distribution to stakeholders.
• Provide staff with travel support, and related requirements.
• Liaise with travel agencies for bookings, payments, and follow-ups.
• Support staff in processing visas, insurance, and travel documentation.
• Assist with planning and execution of staff and stakeholder visit/tour schedules.

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office and office equipment.
• Ability to handle confidential information with professionalism.
• Customer service-oriented with problem-solving skills.

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office and office equipment.
• Ability to handle confidential information with professionalism.
• Customer service-oriented with problem-solving skills.