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Operations Lead job at Q-Sourcing
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Operations Lead
2025-05-17T09:38:32+00:00
Q-Sourcing
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7433/logo/Q-Sourcing.png
FULL_TIME
 
Kampala
Kampala
00256
Uganda
Consulting
Business Operations
UGX
 
MONTH
2025-05-30T17:00:00+00:00
 
Uganda
8

Key Responsibilities

  • Oversee daily operations, project goals, and team performance.
  • Identify any skills, resources, tools, equipment and materials gap and address or close them in advance.
  • Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing.
  • Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold.
  • Organize work with internal and external team members.
  • Set up and maintain clear and effective internal and external communication with teams.
  • Create a plan for deployment milestones in all projects ensuring they are delivered within forecasted cost, time and quality.
  • Ensure all deliverables are fulfilled according to the project scope, deployment and support processes.
  • Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures.
  • Maintain excellent customer relationships for new and existing clients.
  • Work with head of departments for continuous improvement and optimal team performance.
  • Assist the human resource team in hiring and training staff members in line with the company culture.
  • Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside.
  • Make sure that we are well aware of our competition on ground and making sure that we are ahead.
  • Make sure that we adhere to industry requirements as well as EHS.
  • Any other duties as may be assigned.
Oversee daily operations, project goals, and team performance. Identify any skills, resources, tools, equipment and materials gap and address or close them in advance. Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing. Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold. Organize work with internal and external team members. Set up and maintain clear and effective internal and external communication with teams. Create a plan for deployment milestones in all projects ensuring they are delivered within forecasted cost, time and quality. Ensure all deliverables are fulfilled according to the project scope, deployment and support processes. Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures. Maintain excellent customer relationships for new and existing clients. Work with head of departments for continuous improvement and optimal team performance. Assist the human resource team in hiring and training staff members in line with the company culture. Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside. Make sure that we are well aware of our competition on ground and making sure that we are ahead. Make sure that we adhere to industry requirements as well as EHS. Any other duties as may be assigned.
 
 
bachelor degree
60
JOB-682859183fa52

Vacancy title:
Operations Lead

[Type: FULL_TIME, Industry: Consulting, Category: Business Operations]

Jobs at:
Q-Sourcing

Deadline of this Job:
Friday, May 30 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Saturday, May 17 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities

  • Oversee daily operations, project goals, and team performance.
  • Identify any skills, resources, tools, equipment and materials gap and address or close them in advance.
  • Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing.
  • Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold.
  • Organize work with internal and external team members.
  • Set up and maintain clear and effective internal and external communication with teams.
  • Create a plan for deployment milestones in all projects ensuring they are delivered within forecasted cost, time and quality.
  • Ensure all deliverables are fulfilled according to the project scope, deployment and support processes.
  • Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures.
  • Maintain excellent customer relationships for new and existing clients.
  • Work with head of departments for continuous improvement and optimal team performance.
  • Assist the human resource team in hiring and training staff members in line with the company culture.
  • Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside.
  • Make sure that we are well aware of our competition on ground and making sure that we are ahead.
  • Make sure that we adhere to industry requirements as well as EHS.
  • Any other duties as may be assigned.

 

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

Interested and Qualified? Click Here

 

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Job Info
Job Category: Engineering jobs in Uganda
Job Type: Full-time
Deadline of this Job: Friday, May 30 2025
Duty Station: Kampala
Posted: 17-05-2025
No of Jobs: 1
Start Publishing: 17-05-2025
Stop Publishing (Put date of 2030): 17-05-2065
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